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Client Service Representative

3 months ago

Dundalk, United States Work With Your Handz Full time

Join as our Outbound Leads Customer Service Representative

Turn Leads into Loyal Customers Launch Your Career as an Outbound Leads CSR. Our Baltimore-based, family-owned plumbing company is searching for a passionate and results-oriented Customer Service Representative. Youll play a key role in converting leads into satisfied customers by providing exceptional service via phone calls. This position offers excellent growth opportunities within a supportive, family-oriented environment.

What Can We Do for You?

  • Break free from feeling like just a number experience genuine appreciation.
  • Enjoy comprehensive health insurance coverage provided by the employer.
  • Participate in exciting team-building activities, including cookouts and paintball, and stand a chance to win prizes.
  • Opportunities for career advancement, ongoing in-house and off-site training.
  • Earn competitive pay at $17 per hour, with rewarding monthly bonus incentives based on completed revenue generation from the calls you book.
  • Access a 401k plan with up to a 3% company match.
  • Paid holidays and paid time off.

Responsibilities for the Outbound Leads Customer Service Representative:

  • Make outbound calls to follow up with customers and sales leads.
  • Perform recurring service and sales calls to drive revenue.
  • Conduct "Happy Calls" to ensure customer satisfaction with services performed.
  • Process payments and handle financing for customers as needed.

Qualifications for the Outbound Leads Customer Service Representative:

  • Previous experience in outbound sales or customer service preferred.
  • Strong communication skills, both verbal and written.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Proficiency in computer systems and phone systems; experience with Service Titan is a plus.
  • Sales experience is highly desirable.
  • Must be available to work Monday to Friday, 7:15 AM to 4 PM.

We are committed to providing equal employment opportunities to all qualified candidates, regardless of race, gender, veteran status, disability, or other protected category. Pre-employment background checks and drug tests are required for all applicants.