Medical Equipment Specialist

19 hours ago

St Louis, Missouri, United States AdaptHealth LLC Full time
Job Title: Medical Equipment Delivery Specialist

At AdaptHealth LLC, we are seeking a highly skilled Medical Equipment Delivery Specialist to join our team. As a Medical Equipment Delivery Specialist, you will play a critical role in ensuring the safe delivery and setup of home medical equipment for our customers.

Job Summary:

The Medical Equipment Delivery Specialist will be responsible for delivering and setting up home medical equipment, providing education and training to customers on the proper use and care of the equipment, and ensuring that all equipment is properly maintained and serviced.

Key Responsibilities:
  • Deliver and set up home medical equipment to customers in a timely and efficient manner.
  • Provide education and training to customers on the proper use and care of the equipment.
  • Ensure that all equipment is properly maintained and serviced.
  • Develop and maintain working knowledge of current home medical equipment products and services offered by the company.
  • Comply with all applicable company policies and procedures.
  • Assist with customer equipment problems under emergency conditions.
  • Process all orders in a timely and accurate manner.
  • Promote services and products to referral sources in the community as appropriate.
  • Develop basic reimbursement knowledge and document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
  • Assist with implementation of quality improvement program to meet company policies.
  • Maintain home oxygen systems through regularly scheduled visits to customers.
  • Safely drive and maintain company vehicle.
  • Perform patient assessment and re-assessment for patient care.
  • Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies.
  • Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
  • Develop and maintain working knowledge of current home medical equipment products and services offered by the company.
  • Assume on-call responsibilities during non-business hours in accordance with company policy.
  • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Completes assigned compliance training and other educational programs as required.
  • Maintains compliant with AdaptHealth's Compliance Program.
  • Responsible for cleaning equipment when assigned by supervisor or downtime allows, following the Branch Maintenance and Cleaning Guidelines.
  • Perform other related duties as assigned.
Requirements:
  • High School Diploma or equivalency.
  • Entry-level sales, customer service background essential.
  • One (1) year of Military, delivery driver with sales component or healthcare technician experience would be considered related experience and preferred.
  • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
  • Valid and unrestricted driver's license in the state of residence.
Physical Demands and Work Environment:

Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Must be able to stretch, bend, stoop, and crouch and perform moderate to heavy physical labor while moving equipment and supplies.

Subject to long periods of sitting and driving.

Work environment may be stressful at times, as overall work activities and work levels fluctuate.

May be exposed to unsanitary conditions in some home settings.

May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.

May be exposed to high crime areas within the service community.

Must be able to drive independently and travel as needed.

May be exposed to angry or irate customers.

Must be able to access the patient's residence without assistance.

Mental alertness to perform the essential functions of position.

Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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