Customer Service Assistant
1 month ago
7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092
CarMax, the way your career should be
Provide an iconic customer experience
As a Customer Experience Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.
What you will do - Essential responsibilities
- Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
- Triage incoming calls to the appropriate person or department to best assist the customer
- Complete administrative tasks such as processing payments and updating information in our CarMax systems
- Understand and adhere to company policies and procedures including collection policies/laws
This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.
Qualifications and requirements
- High school diploma, or equivalent to 1-month related experience
- Thrive in a high energy and fast-paced environment
- Speak and listen effectively with CarMax customers via phone or in writing
- Strong written and verbal communication skills
- Basic computer knowledge, including word processing and typing skills
- Flexible work hours with shifts that may include nights, weekends, and holidays
- Candidates must live within 1 hour of the Customer Experience Center (CEC) location
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
-
Customer Service Assistant
2 weeks ago
Peachtree Corners, United States CarMax Full time7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Assistant at one of our Contact Centers, youll ensure were putting people first. Youll handle a wide range of customer service interactions and make it easy for them to buy and finance the...
-
Customer Service Specialist
4 weeks ago
Peachtree Corners, United States Hire Dynamics Full timeHire Dynamics is currently assisting a local client in their search to fill a Customer Service Specialist job in Peachtree Corners. This is a contract to hire opportunity. As a Customer Service Specialist you will be responsible for assisting customers with questions regarding inbound/outbound freight, preparing documentation for Customs, and investigating...
-
Customer Service Representative
3 weeks ago
Peachtree Corners, Georgia, United States Sprouts Farmers Market Full timeAbout the Role:We are seeking a highly skilled and customer-focused Cashier to join our team at Sprouts Farmers Market. As a Cashier, you will be the face of our company, providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Process customer transactions accurately and efficiently, handling...
-
Customer Service Representative
3 days ago
Peachtree Corners, Georgia, United States CarMax Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and online chat.Key ResponsibilitiesRespond to customer inquiries...
-
Customer Service Representative
4 weeks ago
Peachtree Corners, United States Vortex Industries Full timeJob Type Full-time Description Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our...
-
Customer Service Representative
1 week ago
Peachtree Corners, Georgia, United States Truliant Federal Credit Union Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Truliant Federal Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our members, ensuring a positive experience in every aspect of the customer contact.Key...
-
Customer Service Specialist
2 weeks ago
Peachtree Corners, United States Russell Tobin Full timeWhat are we looking for in our Customer Service Specialist? Russell Tobin's client, an Italian Eyewear conglomerate company is hiring a Customer Service Specialist to work in Norcross, GA Apply Now! Employment Type: Contract/Onsite Location: Norcross, GA Pay rate: $16-$18/hr. DOE Responsibilities: The primary focus of this position is to act...
-
Customer Service Specialist
2 weeks ago
Peachtree Corners, United States Russell Tobin Full timeWhat are we looking for in our Customer Service Specialist? Russell Tobin's client, an Italian Eyewear conglomerate company is hiring a Customer Service Specialist to work in Norcross, GA Apply Now! Employment Type: Contract/Onsite Location: Norcross, GA Pay rate: $16-$18/hr. DOE Responsibilities: The primary focus of this position is to act as a...
-
P1 Customer Service Representative
3 weeks ago
Peachtree Corners, United States Truliant Federal Credit Union Full timeTruliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...
-
P1 Customer Service Representative
1 week ago
Peachtree Corners, United States Truliant Federal Credit Union Full timeTruliants mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...
-
Customer Service Representative
1 week ago
Peachtree Corners, Georgia, United States Overheaddooratlanta Full timeCustomer Service RepresentativeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Overhead Door Company of Atlanta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their...
-
Customer Service Representative
2 weeks ago
Peachtree Corners, Georgia, United States Megan Morrison - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Megan Morrison - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities...
-
Pharmacy Customer Service Representative
2 weeks ago
Peachtree Corners, Georgia, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide exceptional...
-
Customer Service Specialist
4 weeks ago
Peachtree Corners, United States Integrated Resources Full timeTitle: Customer Service Specialist Location: Norcross GA Contract: 6-9 month(s) (Possibility of Extension) ***MUST HAVE PREVIOUS OPTICAL EXPERIENCE***** The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in...
-
Bilingual Customer Service Assistant
2 months ago
Peachtree Corners, United States CarMax Full time7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Experience Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance...
-
Customer Service Specialist
4 weeks ago
Peachtree Corners, Georgia, United States CarMax Full timePosition Overview:We are seeking a Customer Experience Consultant at CarMax, where you will play a vital role in enhancing the customer journey. Your expertise will bridge the gap between our customers' online and in-store experiences, ensuring they receive the transparent and honest service they deserve.Key Responsibilities:Engage with customers through...
-
Customer Service Specialist
4 weeks ago
Peachtree Corners, United States Elite Flooring & Design Full timeElite Flooring Customer Service Representative Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina,?Tennessee,?and Florida.? The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities...
-
Customer Service Specialist
4 weeks ago
Peachtree Corners, Georgia, United States CarMax Full timePosition Overview:We are seeking a Customer Experience Consultant at CarMax, where you will play a vital role in enhancing the customer journey. Your efforts will bridge the gap between our customers' online and in-store experiences, ensuring they receive the utmost support throughout their car purchasing journey.Key Responsibilities:Engage with customers...
-
Customer Service Representative
2 months ago
Peachtree Corners, United States King Door Co Inc Full time** Customer Service Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO010693 Showing 1 location **Job Details** **Description** **Overhead Door Company of Atlanta**, a DH Pace Company, Inc., is currently looking for a **Customer Service Representative** to join our team in Peachtree Corners, GA. The ideal candidate must...
-
Customer Service Representative
4 months ago
Peachtree Corners, United States Overheaddooratlanta Full time** Customer Service Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO009127 Showing 1 location **Job Details** **Description** Overhead Door Company of Atlanta, a DH Pace Company, Inc., is currently looking for a Customer Service Representative to join our team in Peachtree Corners, GA. The ideal candidate must have a...