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Guest Service Manager

3 months ago

Mesa, United States Troon International Full time

** Guest Service Manager**

**Job Category****:** Golf **Requisition Number****:** GUEST001230 Showing 1 location **Job Details**

**Description**

Longbow Golf Club in Mesa, AZ is excited to announce the exceptional career opportunity of Guest Services Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Key Responsibilities for the Guest Services Supervisor:

* Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.

* Greets golfers at bag drop and unloads their golf bags from their carts.

* Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.

* Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.

* Inventories and controls all guest supplies.

* Assists in monitoring and policing all player service activity and etiquette. Assists in educating players regarding course policy, current cart policy, and speed of play.

* Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.

* Prepares golf carts for play following the standards of Troon Golf. Ensures proper staging of golf carts during the day.

* Assists players by changing golf spikes and cleaning golf clubs.

* Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.

* May assist with food and beverage activities.

* May direct start of play.

* Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.

* Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.

* Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.

* Assists manager in communicating any changes or new policies and procedures to the department.

* Incorporates safe work practices in job performance.

* Performs other duties as required.

Minimum Qualifications for the Guest Services Supervisor:

* High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

Other Qualifications:

* Must have a valid Drivers License.

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