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![Troon International](https://media.trabajo.org/img/noimg.jpg)
Guest Service Manager
3 months ago
** Guest Service Manager**
**Job Category****:** Golf **Requisition Number****:** GUEST001230 Showing 1 location **Job Details**
**Description**
Longbow Golf Club in Mesa, AZ is excited to announce the exceptional career opportunity of Guest Services Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Key Responsibilities for the Guest Services Supervisor:
* Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
* Greets golfers at bag drop and unloads their golf bags from their carts.
* Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
* Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
* Inventories and controls all guest supplies.
* Assists in monitoring and policing all player service activity and etiquette. Assists in educating players regarding course policy, current cart policy, and speed of play.
* Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
* Prepares golf carts for play following the standards of Troon Golf. Ensures proper staging of golf carts during the day.
* Assists players by changing golf spikes and cleaning golf clubs.
* Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
* May assist with food and beverage activities.
* May direct start of play.
* Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
* Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.
* Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
* Assists manager in communicating any changes or new policies and procedures to the department.
* Incorporates safe work practices in job performance.
* Performs other duties as required.
Minimum Qualifications for the Guest Services Supervisor:
* High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
* Must have a valid Drivers License.
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