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Guest Services Representative #134
2 months ago
Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle ensuring those we serve have an unparalleled experience of the highest quality.
GUEST SERVICES REPRESENTATIVE
The Guest Service Representative will provide excellent customer service and resolve all issues by offering solutions, explanations, options, or by arranging for service.
Compensation: $18.00 - $21.00 Hourly
Benefits: Medical, Dental, Vision, Vacation and Sick, 401K
Responsibilities:
- Provides customer service to residents and customers.
- Ensures full customer satisfaction without unnecessarily referring customers to other staff members. Maintains a friendly, helpful demeanor.
- Provides information regarding policies and procedures, terms and programs relating to the service area for outside customers.
- Identifies and prioritizes problems and issues related to the service area.
- Performs research, offers solutions, options, and strategies.
- Refers to the appropriate person or department as needed, and/or arranges for service.
- Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
- Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
- Studies and maintains currency with all applicable policies and procedures, contracts, and related legal issues.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
- Verifies contracts or forms for completeness and accuracy of information.
- Updates and maintains all necessary records and/or logs.
- May act as a representative for the department at internal committee meetings.
- Notifies appropriate personnel in the event of an emergency.
- Composes memos and letters based on knowledge of departmental and company policies and procedures.
Job Qualifications
- Minimum Education: Bachelor's Degree or equivalent Combined experience/education as substitute for minimum education
- Minimum Experience: 3 years Hospitality/Front Desk/Customer Service; 3 years experience with MS Office (Outlook, Excel, PowerPoint, Word); 3 years of working with and retrieving information from a database.
- Minimum Field-of-Expertise: Customer service
- Preferred Education: Bachelor’s Degree
- Preferred Experience: 5+ Years
- Preferred Field-of-Expertise: Customer service
