Customer Support Agent

2 months ago


San Diego, United States Acosta Sales & Marketing Full time

Customer Support Agent - A/V Installation

Location CA - SAN DIEGO

**Are you skilled at troubleshooting A/V electronics? Do you enjoy interacting with people? **

If so, ActionLink wants YOU to join our Sony Account Division as our next 'Tech Whisperer' and make an impact in their technical support operations. Come elevate your career with an international leader in technology innovation

**

The

Full-Time Audiovisual Customer Support Agent will provide sales and technical product support to audio video custom installation dealers and sales representatives remotely while providing expert training on the Sony audio video products which include TVs, Home Theater receivers, projectors, and media players.**

**

What we offer

**

Weekly schedule:

40 hours per week;

Monday through Friday 7:30am to 4:30pm

Work environment:

Will be a hybrid position - Monday and Friday remote and Tuesday-Thursday in San Diego CA office

Compensation: The wage range for this position is $23.00 to $26.00 per hour commensurate with experience.**

W-2 employment: Includes a biweekly pay schedule & direct deposit**

Health Benefits: Medical, dental, vision, life, and prescription insurance plans**

Retirement Savings:

Consider our optional 401(k) retirement savings plan with company match

Work-Life Balance: Enjoy paid holidays and utilize accrued paid time off to relax and recharge**

**

Duties

**

Provide technical troubleshooting for the CEDIA Custom Integration Channel

Answer phone calls and emails from dealers and customers

Handle technical escalations from dealers, installers and install customers

Act as an advocate for customers within the service process to insure a exceptional customer experience

Identify areas within the service process that can be improved

Tracking and reporting on the activity and results

**

Qualifications

**

1-2 years of call center or relevant customer service experience

2+ years of experience with consumer electronics

A/V installation or home custom installation experience preferred

Control 4, Crestron, Savant, or other professional control system knowledge preferred

Demonstrated ability to use good judgement and decision making in resolving escalated customer situations

Experienced with Microsoft Office Suite

Comfortable learning various new software applications

Excellent communication skills – verbally and written

Self-motivated with excellent organizational and time management skills

**

Physical Requirements

**

Access to a quiet home office space with reliable internet

Must be able to use a computer, phone, and other standard office equipment

Must be able to sit and/or stand for four (4) hours or more

Must have smartphone with internet access/data plan

Must be able to lift up to 30 lbs. without assistance

Equal Opportunity Employer

ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.

#SONYREP

#J-18808-Ljbffr


  • Customer Support Agent

    2 months ago


    San Diego, United States Acosta Group Full time

    **Customer Support Agent - A/V Installation** Location**CA - SAN DIEGO** **Are you skilled at troubleshooting A/V electronics? Do you enjoy interacting with people? ** **If so, ActionLink wants YOU to join our Sony Account Division as our next 'Tech Whisperer' and make an impact in their technical support operations. Come elevate your career with an...

  • Customer Support Agent

    3 months ago


    San Diego, United States Acosta Full time

    Customer Support Agent - A/V Installation LocationCA - SAN DIEGO **Are you skilled at troubleshooting A/V electronics? Do you enjoy interacting with people? ** If so, ActionLink wants YOU to join our Sony Account Division as our next 'Tech Whisperer' and make an impact in their technical support operations. Come elevate your career with an international...


  • San Diego, United States Jennifer Thibodeau - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • San Diego, United States Acosta Group Full time

    Customer Support Agent - A/V Installation LocationCA - SAN DIEGO **Are you skilled at troubleshooting A/V electronics? Do you enjoy interacting with people? ** If so, ActionLink wants YOU to join our Sony Account Division as our next 'Tech Whisperer' and make an impact in their technical support operations. Come elevate your career with an international...


  • San Diego, United States Lori Long - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Use a customer-focused, needs-based review process to educate customers about...

  • Customer Support Agent

    3 months ago


    San Diego, United States ActionLink Full time

    Job DescriptionJob DescriptionAre you skilled at troubleshooting A/V electronics? Do you enjoy interacting with people? If so, ActionLink wants YOU to join our Sony Account Division as our next 'Tech Whisperer' and make an impact in their technical support operations. Come elevate your career with an international leader in technology innovation!The...

  • Business Support Agent

    2 months ago


    San Diego, United States ESET Full time

    Job posting title Business Support Agent Job summary JOB PURPOSE: The Technical Support Business Support Agents are vital to ensuring that our Partners and SLA customers receive the highest level of support possible for our business solutions. Job description DUTIES and RESPONSIBILITIES: • Answers and addresses all incoming phone, voicemail, email, and...


  • San Diego, United States ESET Full time

    Job posting title Technical Support Agent Job summary JOB PURPOSE: ESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. Job description DUTIES and RESPONSIBILITIES: • Answer and address all incoming support calls from customers; both internal and external. • Answer and address...


  • San Diego, California, United States U.S. Legal Support Full time

    Job OverviewAre you passionate about delivering exceptional customer service and possess strong communication skills? Do you enjoy troubleshooting and assisting others?U.S. Legal Support is looking for a Customer Support Specialist who demonstrates excellent listening abilities, attention to detail, and proficient problem-solving skills. The responsibilities...


  • San Francisco, United States GAT Airline Ground Support Full time

    Airport Customer Service Agent San Francisco, CA 94128, USA Req #1392 Tuesday, July 16, 2024 Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints....

  • Account Associate

    4 months ago


    San Diego, United States Lori Long - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • San Antonio, Texas, United States John Pitre - State Farm Agent Full time

    Position OverviewAre you a personable and service-oriented individual? If you thrive in a public-facing role and enjoy engaging with clients, a position with a State Farm independent contractor agent could be an excellent fit for you. State Farm agents exclusively promote State Farm insurance and financial service offerings.Key ResponsibilitiesDevelop and...


  • San Diego, United States Soapy Joe's Group, Inc. Full time

    Job Type Full-time Description As a Customer Experience Agent you will be a part of an energetic team that gets true enjoyment out of engaging with people. The ideal candidate for this role enjoys having fun at work, helping others, and has natural creative instincts that drive their decision making. Being able to think on your feet, make people feel at...


  • San Diego, United States Soapy Joe's Group, Inc. Full time

    Job Type Full-time Description As a Customer Experience Agent you will be a part of an energetic team that gets true enjoyment out of engaging with people. The ideal candidate for this role enjoys having fun at work, helping others, and has natural creative instincts that drive their decision making. Being able to think on your feet, make people feel at...


  • San Antonio, Texas, United States John Pitre - State Farm Agent Full time

    Position OverviewAre you a personable and service-oriented individual? If you thrive in engaging with clients and enjoy a dynamic work environment, a role with a State Farm independent contractor agent could be an excellent fit for you. State Farm agents exclusively promote State Farm insurance and financial service offerings.Key ResponsibilitiesDevelop and...


  • San Antonio, Texas, United States John Pitre - State Farm Agent Full time

    Position OverviewAre you a personable and service-oriented individual? If you thrive in engaging with clients and enjoy providing assistance, a role with a State Farm independent contractor agent could be the perfect fit for you. State Farm agents exclusively promote State Farm insurance and financial service offerings.Key ResponsibilitiesDevelop and nurture...


  • San Marcos, United States Rosie Garcia - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...


  • San Angelo, Texas, United States Heidi Douma - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY: A well-established insurance firm, Heidi Douma State Farm, is seeking a meticulous professional to support insurance representatives in enhancing and sustaining their clientele. As a member of the Service Team, your dedication to client satisfaction, strong interpersonal abilities, and business insight will be instrumental to...


  • San Diego, California, United States Expeditors International Full time

    Position: Customer Service Representative - Customs BrokerageCompany OverviewAt Expeditors International, we pride ourselves on being more than just a logistics provider; we are a hub of information and expertise. Our commitment to professionalism, leadership, and a collaborative atmosphere enables us to deliver exceptional customer service in the global...


  • San Antonio, United States John Pitre - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of John Pitre - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...