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Service Coordinator, Corporate Partnerships

3 months ago

Chicago, United States The Chicago Cubs Full time

GO BEYOND THE IVYOur business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.Chicago Cubs | Marquee 360 | Marquee DevelopmentEach brand stands as unique as the teams that drive them. We welcome you to learn more about us.JOB TITLE: Service Coordinator, Corporate PartnershipsDEPARTMENT: Corporate PartnershipsORGANIZATION: Marquee 360 REPORTS TO: Sr. Director, Corporate Partnership Account Management & Activation FLSA STATUS: ExemptBEING PART OF THE TEAMOur business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?OUR STORYMARQUEE 360 is a team built of thinkers, stewards and uniters of strong brands, iconic places and unforgettable experiences in sports, music and entertainment. We don't just sell - we build and find meaningful ways to bring brands, places and people together through unique partnerships, activations, live events and hospitality. HOW YOU'LL CONTRIBUTE:The Service Coordinator leads the service, contractual execution, and day-to-day relationship management of assigned Corporate Partnership accounts. With the support of the Sr. Director, Corporate Partnership Account Management & Activation, the Service Coordinator will be tasked with achieving the goals and objectives identified by the Corporate Partner while providing exceptional customer service. Additionally, the Service Coordinator will work directly with the Sr. Director, Corporate Partnership Account Management & Activation on planning and executing first class partner events throughout the course of the year.THE DAY-TO-DAY:Achieve service satisfaction targets for the Chicago Cubs in assigned Corporate Partnerships while managing costs within budgetUncover and document partners' key initiatives and priorities through interactions at appropriate levels of the assigned category/accounts.Act as the day-to-day client point of contact with assigned accountsOversee and ensure execution of all contractual assets for assigned accountsProvide insights to partners that enable them to drive value and grow their businessDevelop and maintain a high level of partner satisfaction through consistent high quality interactions with partner leadershipProactively monitor and escalate service issues and anticipate needsMaintain select departmental partner contact listsPlan & execute best in class hospitality events for partnersWHAT YOU'LL BRING:Bachelor's Degree from an accredited 4-year universityProven rapid responsiveness, including proactive management between company/organization and client(s)Ability to energize, develop and build rapport at all levels within an organizationExcellent interpersonal communication and presentation skillsAbility to work collaboratively with a variety of highly motivated sales & service professionalsAbility to work a non-traditional schedule to include evenings, weekends, and holidays as neededWHAT SETS YOU APART:Prior corporate partnership experience, either with a team, property, or agencyDeep knowledge and appreciation of the Chicago brand and history, along with general sports market and corporate partnershipsAbility to anticipate clients' needs and proactively find solutionsExperience using tools such as SalesForce, Nielsen Sports, GumGum, Zoomph, SponsorUnited, etc.TOTAL REWARDS: On-site parkingTransit benefitsPaid time off: Personal, Sick & Vacation TimeCasual work attire environmentComplimentary Meal & beverage planCubs home game ticket allotmentAccess to campus wide Wrigley Field events & pre-sales401K Plan Employee Contribution & Employer MatchBenefit Plans: Medical, Dental, Vision & Life InsuranceHealth & Wellness engagement & programmingVariety of associate special events, volunteer opportunities and partnership discountsAccess to online associate recognition & rewards platformTuition ReimbursementResponse Expectations:Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.