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Customer Service Specialist
2 months ago
Level
Entry
Job Location
US-IA-Cedar Rapids - Cedar Rapids, IA
Position Type
Full Time
Education Level
Bachelor's Degree
Travel Percentage
No Travel required
Job Shift
1st Shift
Job Category
Admin - Clerical
Position Details
What you will do?
As the Customer Service Specialist you will be responsible for the scope of Customer Service operations through quality customer service, accurate and timely completion of tasks, and following Recruitment, Retention, Training and Support (RRTS) policies and procedures including all changes established by the organization. Specific responsibilities include:
- Ensures phone coverage during specified hours, using approved scripts and following proper procedure for inquiry calls.
- Processes required background checks, including in-state, out-of-state, and fingerprints accurately, completely, and timely, documenting results, and scans/uploads releases and results into the database.
- Processes relative and ICPC home study referrals accurately, completely, and timely, following established protocols and communicating to service area and HHS regarding request receipt and Day 1.
- Distributes RRTS mail.
- Provides clerical and administrative support to other Customer Service staff members as needed.
- Maintains confidentiality for potential and current families at all times.
- Registers prospective Resource Families for pre-service training in accordance with contract and IAC
- Works to ensure Resource Family "flow" from inquiry to pre-service start moves as rapidly and smoothly as possible. Works closely with each individual prospective Resource Family to complete all application and background check requirements.
- Provides culturally responsive assistance to prospective Resource Families, including through the provision of language interpreters as needed.
We are more than a team, we are family Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member, you are eligible for:
- Medical, dental & vision insurance
- 401k Retirement plan
- Growth & Advancement opportunities
- Competitive Wages
- Excellent paid leave time package
- 7 paid holidays
- Business casual work environment
- Educational discounts
- Fitness Center Discounts
What you need:
You need to be at least 18 years of age and meet one of the following:
- Possess a Bachelor's Degree in Social Work OR a
- Possess a Bachelor's Degree in a related field with one year of full-time experience in a related field
- Possess a High School Diploma or GED and the equivalent of one-year full time experience in social work or other human service delivery position.
Bi-lingual candidates are preferred but not required
