Printing Customer Success Manager
2 months ago
ABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location: Addison, IL (onsite or remote)
Industry: B2B SaaS / Software
Company Size: 50+
What They Do: Our client is an Event Technology company who works with large and small corporate brands ensuring their virtual and on-site events run smoothly using their cutting-edge technology. Features include Event Registration, Check-in, Attendance Tracking, Lead Retrieval, and more
THE ROLE
As a Printing Customer Support Specialist, you will be responsible for managing a combination of pre-press activities and customer support tasks. You will handle customer inquiries, ensuring their artwork is ready for printing and solving problems using software tools like Illustrator and Mail Merge.
Key Responsibilities:
- Assist customers via the website, ensuring quick and accurate responses to queries about artwork readiness and shipping timelines.
- Use Adobe products for problem-solving and executing tasks such as Mail Merge.
- Manage high volumes of badge designs (e.g., 215 badges per design, 12 types of badges).
- Perform tasks efficiently within a 3-hour timeframe, ensuring accuracy in Mail Merge operations.
- Act as an account manager, focusing on customer success without frequent follow-ups post-project completion.
- Handle printing tasks and manage 5-10 sets of badges monthly.
- Coordinate with external vendors for badge printing and outsourcing.
- Maintain efficient communication with customers, ensuring smooth order processing and shipping via platforms like Shopify.
- Familiarity with Adobe products (training provided; no need for high-level creativity).
- Experience with Salesforce and Intercom.
- Basic knowledge of printing processes is a bonus.
- Ability to manage multiple customer requests and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Competitive Salary
- Flexible, Unlimited PTO
- Health, Dental, and Vision Insurance
- Performance Bonuses
- Company 401K
- Equity
- The opportunity to make a difference
- Non-corporate, friendly environment
- Growth opportunities
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