Current jobs related to Customer Success Manager - Addison - ServiceNow
-
Customer Success Manager
4 weeks ago
Addison, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Customer Success Manager
4 weeks ago
Addison, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless...
-
Customer Success Manager
4 weeks ago
Addison, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless...
-
Customer Success Manager
3 weeks ago
Addison, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Customer Success Intern
7 days ago
Addison, United States Tanium Full timeThe Basics: At Tanium, our Customer Success Interns have the opportunity to learn valuable, real-world experience from the world's leading customer success organizationresponsible for helping the largest organizations on the planet achieve unprecedented visibility and control over the most complex environments in the world. Operating in a highly...
-
Client Success Strategist
7 days ago
Addison, Texas, United States SPOTIO Full timeAbout SPOTIOSPOTIO is a leading SaaS organization focused on enhancing field sales engagement. Our platform is trusted by numerous sales professionals globally to boost their activity, expand their pipeline, and achieve their sales objectives.We take pride in our recognition as the top-rated solution on G2 and as one of the premier workplaces in the...
-
Client Success Specialist
6 days ago
Addison, Texas, United States SPOTIO Full timeAbout SPOTIO SPOTIO is a leading SaaS organization specializing in field sales engagement solutions. Our platform is trusted by sales professionals globally to enhance their productivity, expand their sales pipelines, and achieve their targets. Recognized for excellence, we have received top ratings on G2 and accolades as one of the Best Places to Work in...
-
Customer Relationship Manager
7 days ago
Addison, Texas, United States SPOTIO Full timeAbout SPOTIOSPOTIO is a leading SaaS organization specializing in field sales engagement, dedicated to empowering sales professionals globally. Our platform is trusted by thousands to enhance productivity, expand sales pipelines, and achieve ambitious sales targets.Recognized as a top-rated company on G2 and awarded as one of the Best Places to Work in the...
-
Client Success Specialist
6 days ago
Addison, Texas, United States SPOTIO Full timeAbout SPOTIO SPOTIO is a leading SaaS organization specializing in field sales engagement solutions. Our platform is trusted by numerous sales professionals globally to enhance their productivity, expand their sales pipeline, and achieve outstanding sales results. We have received accolades such as being ranked #1 on G2 reviews and recognized as one of the...
-
Client Success Specialist
7 days ago
Addison, Texas, United States ServiceNow Full timeCompany Overview At ServiceNow, we empower organizations to enhance their operations through innovative technology. Our dynamic team is driven by a shared vision to create impactful solutions for our clients and communities. We believe that your most exceptional work is achieved when you are supported in your personal and professional journey. Together, we...
-
Client Success Strategist
7 days ago
Addison, Texas, United States ServiceNow Full timeCompany Overview At ServiceNow, we empower organizations to operate seamlessly, leveraging our innovative technology to enhance the way the world works. Our dynamic team is driven by a shared passion for progress and creativity, ensuring that we remain at the forefront of industry advancements. We believe that your most impactful contributions stem from a...
-
Customer Engagement Manager
7 days ago
Addison, Texas, United States SPOTIO Full timeAbout SPOTIOSPOTIO is a dynamic SaaS organization recognized for its innovative field sales engagement platform. Our solution empowers sales professionals globally to enhance their productivity, expand their sales pipeline, and achieve their targets. We take pride in our top ranking on G2 reviews and our recognition as one of the premier workplaces in the...
-
Product Success Specialist
3 months ago
Addison, United States HirexHire Full timeABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a...
-
Product Success Specialist
3 weeks ago
Addison, United States HirexHire Full timeJob DescriptionJob DescriptionABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes...
-
Product Success Specialist
1 month ago
Addison, United States HirexHire Full timeJob DescriptionJob DescriptionABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes...
-
Client Success Specialist
7 days ago
Addison, Texas, United States Spotio Full timePosition OverviewCompany BackgroundSPOTIO is a dynamic SaaS organization recognized for its innovative field sales engagement platform. Our solutions empower sales professionals globally to enhance their productivity, expand their sales pipeline, and achieve their targets. We take pride in our top ratings on G2 and our recognition as one of the premier...
-
Senior Manager, Customer Engagement
4 weeks ago
Addison, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Senior Manager, Customer Engagement
4 weeks ago
Addison, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....
-
Senior Manager, Customer Engagement
3 weeks ago
Addison, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Senior Manager, Customer Engagement
4 weeks ago
Addison, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
Customer Success Manager
1 month ago
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- Become an expert in ServiceNow's customer success methodology.
- Drive the customer engagements for customers in your portfolio, understanding each customer's needs and challenges.
- Ensure customers are technically healthy and on the most recent version of our product.
- Identify criteria for assisting your customers by using Success Plays in the Success Platform.
- Promote ServiceNow customer success stories and processes.
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
- Work with ServiceNow teams to improve product adoption and increased footprint.
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.
- Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes.
- Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs.
- 3+ years of experience providing customer professional services or related business support.
- Ability to provide independent comprehensive services.
- Familiarity with digital transformation, or project management.
- Experience resolving issues through analysis.
- Experience in working collaboratively.
- ServiceNow accreditations or certifications a plus.
- Comfortable with learning and explaining technical products or services.
- Ability to manage multiple customers and priorities simultaneously.
- Works well in a collaborative team environment, partnering with sales, product, and support teams.
- Industry experience highly preferred- HCLS, Federal, Tech, Media, Telecom, Enterprise - manufacturing, oil, gas and utilities.
- For Federal roles- Clearance highly preferred.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
