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Lead Collector
2 months ago
Purpose:
The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies, and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team-specific tasks/goals and performing collection functions as the departments workload dictates.
Responsibilities:
- Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
- Monitor team performance by auditing and identifying opportunities and providing feedback as needed.
- Oversee quality assurance (QA) of collections staff for compliance with policies, procedures, state law, and federal law.
- Contact delinquent owners by telephone and mail to retrieve outstanding payments due.
- Communicate company policies and procedures in conjunction with collection tactics and practices.
- Assist all members of collections staff with daily processes and procedures when required.
- Assist management with the handling of owner requests and complaints.
- Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff.
- Assist with coaching and development, motivate team members by organizing team building activities and recognizing high performers, as well as listen to team members feedback to resolve any issues or conflicts.
- Provide support for supervisors when they are out of office.
- Assist in special projects as requested by management.
Requirements:
- High School Diploma or equivalent
- Minimum one-year collection experience.
- Working knowledge of the Fair Debt Collection Practices Act.
- Good computer skills with working knowledge of Microsoft Word, Excel, and Outlook.
- Strong organizational skills, and excellent oral and written communication skills.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to multi-task and communicate professionally with team members.