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Associate I, EMR Software Support

2 months ago


Chicago, United States I Offshore Full time

Information Technology



Remote in Chicago, IL Role Description

The EMR and Software Support Associate is responsible for the day-to-day management of Oak Street Health’s Electronic Medical Record (EMR), Greenway Primesuite. This role will be responsible for managing, implementing, and training Oak Street’s new team members on Greenway functionality and workflows, as well as providing ongoing training and support for team members who are already using Greenway in our clinics. Success requires high levels of problem solving ability, ahigh degree of resourcefulness, and excellent communications skills. Specific role responsibilities include: Core Responsibilities

Oak Street internal expert on clinical and service team workflows Champion the maintenance and optimization of Oak Street EMR Facilitate training and update new hire training, as needed Participate in new clinic openings and continued onsite support Provider remote support to all OSH clinics through aticketing system along with other team members Identify project issues and possible enhancements to resolve or escalate, as appropriate Review and test changes, interfaces, and enhancements with each planned EMR upgrade Maintain constant communication with clinics for feedback and enhancements What are we looking for?

Bachelor’s Degree or equivalent work experience Experience with technical troubleshooting and problem-solving Strong presence, interpersonal and communication skills A problem-solving orientation with aflexible and positive attitude Incredible level of organization and reliability Flexibility to travel throughout multiple States between our clinics Someone who embodies being

‘ Oaky’ What Does Being

“ Oaky” LookLike?

Assuming good intentions Creating an unmatched patient experience Driving clinical excellence Taking ownership and delivering results Being relentlessly determined Why Oak Street Health?

Oak Street Health is on amission to

“ Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody

“ Oaky” values and passion for our mission. Mission-focused career impacting change and measurably improving health outcomes for medicare patients Paid vacation, sick time, and investment/retirement 401K match options Health insurance, vision, and dental benefits Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers toapply.

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