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Associate I, EMR Software Support
2 months ago
Information Technology
•
Remote in Chicago, IL
Role Description
The EMR and Software Support Associate is responsible for the day-to-day management of Oak Street Health’s Electronic Medical Record (EMR), Greenway Primesuite. This role will be responsible for managing, implementing, and training Oak Street’s new team members on Greenway functionality and workflows, as well as providing ongoing training and support for team members who are already using Greenway in our clinics. Success requires high levels of problem solving ability, ahigh degree of resourcefulness, and excellent communications skills. Specific role responsibilities include:
Core Responsibilities
Oak Street internal expert on clinical and service team workflows
Champion the maintenance and optimization of Oak Street EMR
Facilitate training and update new hire training, as needed
Participate in new clinic openings and continued onsite support
Provider remote support to all OSH clinics through aticketing system along with other team members
Identify project issues and possible enhancements to resolve or escalate, as appropriate
Review and test changes, interfaces, and enhancements with each planned EMR upgrade
Maintain constant communication with clinics for feedback and enhancements
What are we looking for?
Bachelor’s Degree or equivalent work experience
Experience with technical troubleshooting and problem-solving
Strong presence, interpersonal and communication skills
A problem-solving orientation with aflexible and positive attitude
Incredible level of organization and reliability
Flexibility to travel throughout multiple States between our clinics
Someone who embodies being
‘ Oaky’
What Does Being
“ Oaky” LookLike?
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on amission to
“ Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody
“ Oaky” values and passion for our mission.
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers toapply.
Apply
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