Member Relations Supervisor

5 months ago

Philadelphia, United States American Heritage Federal Credit Union Full time

American Heritage Credit Union, a $4.7+ billion credit union, has an immediate opening for a Member Relations Supervisor in our Contact Center.

This role will serve as a primary point of contact for the staff that is responsible for building member relationships (new & existing) and providing a premier member experience. Manage daily tasks/activities, handle member accounts, answer member/employee questions, cross-train and directly supervise staff, handle escalated interactions, and ensure metrics set forth are adhered to and achieved. .

Responsibilities Include:

  • Serve as a subject matter expert as it relates to all product & service offerings of American Heritage Credit Union.
  • Assist the membership and associates via multiple channels which includes but is not limited to phone, video, chat, email, etc.
  • Perform quality assurance monitoring (live and/or recorded) for the Virtual Member Experience Advisors & Concierge Specialists to ensure service levels are meeting and/or exceeding member and credit union expectations.
  • Assist the Assistant Branch Manager with supervision of the Virtual Member Experience Advisors & Concierge Specialists.
  • Maintain a highly motivated, well-trained staff and evaluate job performance within designated time frames to ensure quality of work and service to members and staff. Train staff and perform coaching leveraging various techniques (i.e.: closed door, side-by-side, etc.). Sessions should be completed on a monthly basis (at a minimum) and must be accompanied by signed, corresponding meeting minutes.
  • Work collaboratively with staff in reviewing loan underwriting requests and counteroffers.
  • Assist with the development of department goals and objectives for designated staff/area.
  • Assist with the development and updates of departmental procedures.
  • Responsible for continued development of the training program(s) as it relates to the designated staff.
  • Provide various types of information (i.e.: procedural, company policies, etc.) to team members.
  • Prepare pertinent month-end reports as required.
  • Assist with the development of department goals and objectives for the Virtual Member Experience Advisors & Concierge Specialists.
Requirements Include:
  • At least two years of customer service or cash handling experience.
  • Must have at least 1-2+ years of Supervisory experience in a financial institution.
  • Professional well-developed interpersonal skills essential for servicing credit union members and staff while projecting a positive image as representative for the credit union.
  • Requires judgment to solve day-to-day problems but usually within established guidelines.
WORK HOURS
  • Full-Time position
  • Must be flexible and available to work Contact Center hours of operation (rotating shifts):
    • Monday- Friday - 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

EOE M/F/D/V

  • Member Relations Supervisor

    14 hours ago

    Philadelphia, United States American Heritage Federal Credit Union Full time

    American Heritage Credit Union, a $4.8+ billion credit union, has an immediate opening for a Member Relations Supervisor in our Contact Center. This role will serve as a primary point of contact for the staff that is responsible for building member relationships (new & existing) and providing a premier member experience. Manage daily tasks\/activities,...

  • Member Relations Representative- Medicaid

    6 months ago

    Philadelphia, United States Jefferson Health Plans Full time

    Why Choose Jefferson Health Plans? We are an award-winning, not-for-profit health maintenance organization. We are committed to creating a community where everyone belongs, acknowledges, and celebrates diversity and has opportunities to grow to their fullest potential. We offer Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) plans...

  • Maintenance Supervisor

    13 hours ago

    Philadelphia, Pennsylvania, United States CRM Residential Full time

    About the Role: We are seeking a highly skilled and experienced Maintenance Supervisor to join our team at CRM Residential. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our properties, overseeing maintenance staff, and implementing preventive maintenance programs.Key Responsibilities:Supervise and...

  • RN Supervisor

    4 weeks ago

    Philadelphia, United States Global Pharma Tek Full time

    Job Description: Need PA License The House Supervisor is a member of the Nursing Leadership Team and has administrative and clinical responsibility for the functioning of nursing services for the facility in the absence of or directed by the ADON/CNO. The House Supervisor also provides administrative guidance and oversight for the entire campus and...

  • Supervisor (Sidewalk Sweepers)

    15 hours ago

    Philadelphia, United States ABM Full time

    Position Summary Details We are seeking a dedicated and experienced Sidewalk Sweeper Supervisor to oversee our cleaning and maintenance staff. The ideal candidate will be responsible for ensuring that all cleaning tasks are completed efficiently and to the highest standards of cleanliness. This role requires strong leadership skills, attention to detail,...

  • Licensed Clinical Supervisor

    4 weeks ago

    Philadelphia, United States Mitchell Martin Full time

    A well known Health Services located in Philadelphia, PA has an immediate need for a Licensed Clinical Supervisor Type: HC Full-Time/ Perm Location: Philadelphia, PA Summary: To promote the mission of client to help individuals achieve a more independent and fulfilling life by being an effective team supervisor and member. Responsible for providing...

  • Clinical Supervisor

    4 weeks ago

    Philadelphia, United States WES Health System Full time

    GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES: This administrative position is responsible for the program oversight and appropriate delegation of duties of the program. The Supervisor shall serve as the liaison for referrals, intakes, scheduling of staff and clients. The Supervisor will assist the Sr. Director with program operations including hiring of...

  • Team Member

    1 week ago

    Philadelphia, United States The GIANT Company Full time

    Address: USA-PA-Philadelphia-1004 North 2nd Street Store Code: GC - Store Mgrs (5016105) At The GIANT Company we‘re committed to making our stores and facilities better every day for our team members, customers, and communities. It‘s our secret recipe for success and it guides everything we do. We put our customers first, do what‘s right, win together,...

  • Team Member

    2 days ago

    Philadelphia, United States The GIANT Company Full time

    Address: USA-PA-Philadelphia-3401 Chestnut Street Store Code: GC - Store Mgrs (5019088) At The GIANT Company we‘re committed to making our stores and facilities better every day for our team members, customers, and communities. It‘s our secret recipe for success and it guides everything we do. We put our customers first, do what‘s right, win together,...

  • Retail Supervisor

    3 weeks ago

    Philadelphia, United States Dufry Full time

    Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What we will offer you: Competitive rate of pay: $17.00 an hour Daily Pay- Get your money as you earn it Company Discount 20% Hudson Employee Discount ...

  • Clinical Supervisor

    4 weeks ago

    Philadelphia, United States FCS, Inc Full time

    Clinical Supervisor Philadelphia PA Master s Degree in psychology, social work or a related field required LCSW, LPC, or CAADC preferred Experience with treatment of persons living with Co-Occurring Disorders preferred Provide clinical supervision to up to eight Counselors and/or Counselor Assistants Full time For more information, please call Aaron Grogan...

  • Clinical Supervisor

    3 weeks ago

    Philadelphia, United States FCS, Inc Full time

    Clinical Supervisor Philadelphia PA Master s Degree in psychology, social work or a related field required LCSW, LPC, or CAADC preferred Experience with treatment of persons living with Co-Occurring Disorders preferred Provide clinical supervision to up to eight Counselors and/or Counselor Assistants Full time For more information, please call Aaron Grogan...

  • Copy Supervisor

    3 weeks ago

    Philadelphia, United States Klick Health Full time

    About Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we're still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who...

  • Maintenance Supervisor

    4 months ago

    Philadelphia, United States The Judge Group Full time

    Job Summary3+ years in maintenance leadershipPackaging, paper, or flexographic background preferred. 75-95K salary + bonusesJob DescriptionOverview: We are seeking a highly skilled and experienced Maintenance Supervisor to oversee and optimize the maintenance operations within our manufacturing facility. The ideal candidate will have a strong background in...

  • Manufacturing Supervisor

    2 weeks ago

    Philadelphia, United States Atkore International Full time

    DescriptionManufacturing Supervisor Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.With a global network of manufacturing and distribution facilities, Atkore is a leading provider of...

  • Maintenance Supervisor

    1 month ago

    Philadelphia, United States The Judge Group Full time

    Job Summary3+ years in maintenance leadershipPackaging, paper, or flexographic background preferred. 75-95K salary + bonusesJob DescriptionOverview: We are seeking a highly skilled and experienced Maintenance Supervisor to oversee and optimize the maintenance operations within our manufacturing facility. The ideal candidate will have a strong background in...

  • Registered Nurse Supervisor

    2 weeks ago

    Philadelphia, United States CO-MHAR, Inc. Full time

    Job Type Full-timeDescription***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.*** Registered Nurse Supervisor Shift Schedule: Monday-Friday 9:00AM-5:00PM (Weekend on-call responsibilities)Registered Nurse Supervisor Position SummaryThe Registered Nurse Supervisor is...

  • Front Desk Supervisor

    1 month ago

    Philadelphia, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Supervisor, Front Desk, Reservations, Guest Experience, Hospitality, Hotel

  • Developer Relations Engineer

    3 weeks ago

    Philadelphia, United States Canonical - Jobs Full time

    Job DescriptionJob DescriptionAs the publisher of Ubuntu we serve millions of developers, building for the cloud, IoT and data science. We aim to make open source easier and more reliable for innovators and enterprises.We have created a new Developer Relations team to engage directly with open source communities and developer-centric organisations. We hope...

  • Night Audit Supervisor

    4 days ago

    Philadelphia, United States HHM Hotels Full time

    Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions * Perform...