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Director, Operational Excellence

3 months ago

St Petersburg, United States Epsilon Full time

Job Description

How You'll Make an Impact

Epsilon is seeking a Retail Media Operations Director, internally known as the Director of Operational Excellence. This critical role manages a team of (2) direct team members + (2) Epsilon India team members. There are also several supporting teams that are not direct reports but will seek advisory information and/or direction from the OpX leader to successfully execute within their roles.

The Operational Excellence Director is in charge of the creation, delivery, and training of our end-to-end "order to cash" process. This process enables all cross-functional teams to maintain a seamless and efficient process from pre-sales campaign to final campaign launch, including activation and billing. This role will take the initiative to evaluate areas of the business that can benefit from process improvement, analyze impacts to the process when new products are introduced and asks you to utilize your experience to train cross-functional teams. A large component of the Operational Excellence team is not only process development and management, but also data integrity and ensuring our inputs of data at the start of the opportunity sales cycle are accurate to enable a smooth flow through both the automated systematic process of enabling and the manual components. Finally, the Operational Excellence team is in charge of maintaining our Brand Sales RASCI where we outline responsibilities and ownership across Sales, Account Management, Ad Operations and other impacting cross-functional teams.

Work together win together:

This role will report to the SVP, Business Transformation and work closely with Sales, Client Solutions Management, Delivery Ad Operations, Retail Business Owners, Accounting & Finance, Product, Onboarding, and Analytics, Yield & Business Intelligence.This is a hybrid role, with an expectation of 2 days/week in office if located within 1-hour of an Epsilon or Publicis office location. If the candidate is located outside of the Tampa Bay area, they should expect to travel in for training and at least 2-4x annually ongoing, as needed. Innovate with purpose:

This is a great opportunity as Epsilon Retail Media continues to expand in the market and streamline standard operating procedures across the organization.

Being a pioneer in the growth and development of Epsilon RMN, in becoming One Epsilon. Merge and update processes, support and train teams on the most recent changes, including our international partners. Connecting the dots where others might not see a connection, developing unique solutions to problems.

What You'll Achieve

Impact:

You'll consistently interface with senior leaders and work cross-functionally to resolve business problems. Career Growth:

The opportunity to impact change within the team and the company focusing on our strategic goals. Owning the process and conducting solo and group trainings. Because of the cross-functional impact and nature of this role, growth will include additional responsibilities and coverage within the same structure but also the opportunity to grow into newly created or realized unique roles through expansion of critical operational areas of business.

Who You Are

What you'll bring with you:

Experience and hands on knowledge in retail media, eCommerce and digital advertising. 5+ years of experience in a client facing role. In-depth understanding of the MS Office product suite. Self-starter with excitement to create a team advised by exisiting leadership and enhanced by your experience. Past experience as a people manager. High level of customer service and client engagement. Ability to elicit a strong sense of confidence and build rapport across many levels of the organization. A proactive approach to problem solving with strong decision-making skills. The excitement to play an important role in a growth focused global company through a team-oriented, positive approach. Strong organization skills - proving the ability to prioritize and ensure deadlines are met. 5+ years in operational excellence or operational processes, project management or product management. Professional level written and verbal communication skills. Ability to receive direction from multiple stakeholders at all levels of the organization. Open-minded attitude and a drive to support positive change within the organization.

Why you might stand out from other talent:

Excel Wizard Experience presenting and training large groups, at all career levels. Strong presence and voice of reason to the teams experiencing change. Motivated to influence efficiency and change. Experience with order to cash workflow.

Additional Information

About Epsilon Retail Media Network

Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty. Built on Epsilon's core strengths, this platform further emphasizes Epsilon's existing suite of retail media solutions.

When you're one of us, you get to run with the best.

For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture : Life at Epsilon : DE&I : CSR :

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.

Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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