Customer Service Specialist

4 weeks ago


Little Ferry, United States Swooped Full time

About Our Client Are you ready to be a part of a team that is changing the way people make payments? Our client is a company dedicated to making payments safer and easier for everyone. We have launched a simple, modern API to make our payment and card issuing infrastructure available to startups, fintechs, and brands all over the world. If you are passionate about delivering an exceptional customer experience and want to be part of a remote-first, distributed team, we want to hear from you. About The Role As a Customer Experience Associate, you will be a trustworthy point of contact for our consumer product users and a strong advocate for their best interests. You will have the opportunity to directly interact with users via email and chat, brainstorm solutions for customer problems, and become an expert on our products and services. Key Responsibilities: Interact with users directly via email and chat Brainstorm inventive solutions to tackle urgent customer problems Identify site and app issues, and communicate properly to all internal teams Think creatively about how to optimize each customer's experience Become an expert on our products and services Who We Are Looking For: An excellent writer and communicator with a keen eye for detail and grammar A team player comfortable in an ever-changing startup environment An enthusiastic and positive person with a can-do mentality A fast learner and eager to tackle new challenges every day Flexible and adaptable to accommodate holiday and weekend shifts Patient and understanding with customers, and confident in resolving issues on the spot Benefits: Health, vision, and dental insurance Unlimited PTO 401(k) match Life Insurance and AD&D policy 3% cashback on all purchases Salary Range Note for US candidates: $20 - $22/hour #J-18808-Ljbffr



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