Information Technology Service Desk

3 weeks ago


New York, United States Softworld, a Kelly Company Full time

Kelly Technology is searching for a Service Desk Technician to join our client's team.

Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues. 100% onsite, Monday through Friday, 8:30am-5pm

Provides first-level Service Desk support to employees for end-user problems and requests. Provides remote computer support to the USA and Global facility and home-based users. Uses problem recognition, research, isolation, and resolution steps to diagnose hardware, software, and business application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on desktop applications, software, and hardware platforms. Escalates problems to appropriate I.T. resources when needed.

Performs basic administration activities for user setup of network accounts, computer accounts and business application accounts. Provides wireless device configuration and administration. Creates and maintains standard operating procedures and knowledge base articles.

Professionalism and cooperation when working with customers, team members and management is essential.

Technical Support 90% 1. Provide first level Service Desk support to STERIS employees. 2. Provides phone support for end user problems and requests. 3. Diagnose hardware, software and business application problems. 4. Uses appropriate problem recognition, research, isolation and resolution steps. 5. Perform computer hardware and software related repairs. 6. Perform wireless device troubleshooting. 7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue. 8. Provides support for facility, remote facility and home based users. 9. Provides support for USA and other global facilities. 10. Monitors and responds to ticketing system assignments. 11. Assists with training customers on desktop applications, software\hardware platforms. 12. Escalates when needed; notifying appropriate I.T. resource.

End-User Administration 10% 1. Basic user setup for network accounts, computer accounts, and business application accounts. 2. Configures and deploys mobile devices and performs wireless administration. 3. Creates and maintains standard operating procedures and knowledge base articles.

Please submit your resume to ekleinknecht@softworldinc.com if you are interested in discussing the opportunity further.



  • New York, United States SCO Full time

    Job Description Service Delivery Technician (Information Technology) - 44588 **Description** - Technicians role is to provide a point of contact for end users to receive support and maintenance within the organizations end-user computing environment. - This includes receiving, prioritizing, documenting, and actively resolving end-user service requests and...


  • New York, United States Seneca Resources Full time

    Position Title: Service Desk Technician Location: Boise, ID Environment: On-site Position Status: Contract Pay rate: $20/hr. Position Description: The main function of an Enterprise Service Desk Representative is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or...


  • New York, United States Product Insight, Inc. Full time

    Product Insight is a design-driven engineering firm serving companies committed to human-centered development of the technical products that will power a better world. For us, assembling, growing, and evolving an exceptional team is paramount. Our whole company is our development team, they are the value we bring to clients. We excel at creating innovative...


  • New York, United States Medix Technology Full time

    Job Title: Help Desk Support Technician Location: Carrollton, Texas Job Type: Full-time Job Description: We are seeking a skilled Help Desk Support Technician to join our dynamic team. As a Help Desk Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems,...


  • New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...


  • New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...


  • New York, United States New York Technology Partners Full time

    Our company, New York Technology Partners, is recruiting for one of our elite customers in Rochester. The role involves global leadership of the information technology department, ensuring the consistent adoption of modern IT software and technologies to enhance process efficiency. This position is responsible for designing and continuously auditing the...


  • New York, United States New York Technology Partners Full time

    Our company, New York Technology Partners, is recruiting for one of our elite customers in Rochester. The role involves global leadership of the information technology department, ensuring the consistent adoption of modern IT software and technologies to enhance process efficiency. This position is responsible for designing and continuously auditing the...


  • New York, United States Capital Staffing Solutions Full time

    NOT OPEN FOR C2C OR REFERRALS Job Title: Service Desk Representative - Remote in Michigan (Must Hit All Requirements if Out of State) Position Type: Contract Pay Rate: $18/hr Education and Experience: High School Diploma or equivalent. Preferred: Some college, 1-2 years of vocational technical training, or an Information Technology/Support industry...


  • New York, United States World Wide Technology Full time

    Position: Technology Sourcing & Vendor Management Analyst Work Location: Hearst Tower, New York, NY 10019 Number of days in the office: Two Tuesdays and any other work day of choice Join our dynamic and collaborative team where professionalism meets a friendly and inclusive work environment! At Hearst Technology Services, we pride ourselves on fostering a...


  • New York, United States World Wide Technology Full time

    Position: Technology Sourcing & Vendor Management Analyst Work Location: Hearst Tower, New York, NY 10019 Number of days in the office: Two – Tuesdays and any other work day of choice Do you have the right skills and experience for this role Read on to find out, and make your application. Join our dynamic and collaborative team where professionalism...


  • New York, United States World Wide Technology Full time

    Position: Technology Sourcing & Vendor Management AnalystWork Location: Hearst Tower, New York, NY 10019Number of days in the office: Two – Tuesdays and any other work day of choiceJoin our dynamic and collaborative team where professionalism meets a friendly and inclusive work environment! At Hearst Technology Services, we pride ourselves on fostering a...


  • New York, United States World Wide Technology Full time

    Position: Technology Sourcing & Vendor Management AnalystWork Location: Hearst Tower, New York, NY 10019Number of days in the office: Two – Tuesdays and any other work day of choiceJoin our dynamic and collaborative team where professionalism meets a friendly and inclusive work environment! At Hearst Technology Services, we pride ourselves on fostering a...


  • New York, United States World Wide Technology Full time

    Position: Technology Sourcing & Vendor Management AnalystWork Location: Hearst Tower, New York, NY 10019Number of days in the office: Two – Tuesdays and any other work day of choiceJoin our dynamic and collaborative team where professionalism meets a friendly and inclusive work environment! At Hearst Technology Services, we pride ourselves on fostering a...


  • New York, United States New York Technology Partners Full time

    Our company, New York Technology Partners, is recruiting for one of our elite customers in Rochester. The role involves global leadership of the information technology department, ensuring the consistent adoption of modern IT software and technologies to enhance process efficiency. This position is responsible for designing and continuously auditing the...


  • New York, United States New York Technology Partners Full time

    Our company, New York Technology Partners, is recruiting for one of our elite customers in Rochester. The role involves global leadership of the information technology department, ensuring the consistent adoption of modern IT software and technologies to enhance process efficiency. This position is responsible for designing and continuously auditing the...


  • New York, United States Apex Systems Full time

    The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software. The IT Service Desk supports a nearly 6000 user community within the Department of Homeland Security (DHS) with...


  • New York, United States Phaxis Full time

    We are seeking a skilled IT Helpdesk Support Analyst to join one of our top clients in order to provide essential technical assistance to their team. As an IT Helpdesk Support Analyst, you will be the first point of contact for all IT-related issues, providing timely and effective support to ensure smooth operations across various departments....

  • IT Service Desk

    4 weeks ago


    New York, United States Trigyn Technologies Full time

    Job Description: Trigyn's direct government client has an immediate long term need for an IT Service Desk / Technical Support Consultant in Manhattan, NY. Description: Service Desk Agent provides technical support on software, hardware, network, and telephony issues for all staff. Agents diagnose and resolve basic technology issues adhering to...


  • New York, United States Gotham Technology Group Full time

    ESSENTIAL DUTIES & RESPONSIBILITIES:Support and maintain application portfolios and various technology solutions including, though not limited to, MS Products, O365, AVD, Mimecast, Rubrik, network, Wi-Fi, telecommunications and security solutionsCollaborate in the support of infrastructure solutions that enhance mission-critical business operations. Under...