Guest Services Team Member

3 months ago

Nashville, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Job Title: Part-Time Team Member, Guest Services Department: Guest Services Job Reports to: Manager, Guest Services Status: Non-Exempt

At Bridgestone Arena, our ONE GOAL is to be the number one sports and entertainment venue in the United States with the centerpiece being a Stanley Cup Playoff Champion Nashville Predators team.We will do this by providing Gold Standard Service to our guests through creating memorable experiences.To achieve this, we believe we must treat our Team Members the way we treat our guests.We will focus on teamwork, enthusiasm, respect, empowerment, safety, and community.

Team Members will be an essential part of the event experience in premium areas during events and games and will help build memories to last a lifetime.They will exude the facility's Gold Standard of Service to provide a safe, clean, comfortable, professional environment for guests and staff alike while building lasting memories for all.

Major Responsibilities/Activities:
  • Provide quality guest service and assistance to clients, guests, and other Team Members.
  • Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs and immediately report any found issues to Team Member, Supervisor.
  • Welcome our guests with a smile and helpful attitude as they enter the building or assigned areas.
  • Work ID checkpoints, access-only areas and seating sections as assigned.
  • Monitor assigned area for issues and identify opportunities to make lasting memories for our guests.
  • Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service.
  • Identify, receive and quickly act upon requests or complaints from guests; refer serious problems to Team Member, Supervisor, Premium Manager on Duty or Public Safety Department, as appropriate.
  • Detect unauthorized persons and violators of Arena (or other facility) policies and report and handle appropriately.
  • Retain an extensive knowledge of Arena (or other facility as needed), seating sections, key venue personnel identity, policies, and emergency activity procedures.
  • Work cooperatively with all Team Members across the facility.
  • Attend Gold Standard Service training, as requested.
  • Perform other duties and responsibilities, as assigned.


Minimum Requirements:
  • 18 years or older
  • High School diploma or GED
  • Must possess or be able to obtain within fifteen (15) days from start of employment the TN Private Protective Services Unarmed Security Guard license.
  • Be a team player with the ability to handle multiple assignments in a fast-paced environment.
  • Enjoy interacting with people and building new relationships.
  • Demonstrated ability to work independently and to self-motivate.
  • Demonstrated flexibility and creative problem-solving skills.
  • Ability to work flexible hours, including nights, weekends and holidays, including working all Nashville Predators home games and 70% of other Bridgestone Arena events (home hockey games plus an average of 4 additional events each month).
  • Prior customer service experience preferred.
  • Ability to maintain a neat, clean, and professional appearance.
  • Excellent verbal communication skills with a friendly and professional manner.
  • Strong time management and organizational skills.
  • Ability to react appropriately in emergency and high stress situations.
  • Ability to anticipate, identify and solve problems.
  • As a condition of employment, qualified applicants will be subject to a background investigation, including a criminal history check, previous employment verification and character references.


Essential Physical Functions:
  • Required to work long hours on event days.
  • Ability to clearly communicate with guests and Team Members.
  • Ability to sit or stand for extended periods of time.
  • Ability to see and respond to unsafe situations and to enforce policies.
  • Ability to stand in an upright position for continuous periods of time.
  • Excellent speaking and listening skills, requiring the perception of speech.
  • Ability to work in extreme temperatures, including in and around an ice rink.
  • Walking, bending, carrying light items.


Equipment:
  • Must have a basic knowledge of technology, including radios and hand-held devices.
  • Ability to use other equipment including, but not limited to, ticket scanners, security wands, x-ray machines.


Preds Perks: | In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay, referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19+ days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential

Equal Opportunity Employer:Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees. In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact Margie Horwitz at mhorwitz@nashvillepredators.com to request an accommodation.

Preds Perks: | In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay,referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19+ days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential.

Equal Opportunity Employer:Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees. In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact Margie Horwitz at mhorwitz@nashvillepredators.com to request an accommodation.

  • Lead Guest Services Associate

    2 days ago

    Nashville, Tennessee, United States Evolution Parking & Guest Services Full time

    **Evolution Parking & Guest Services Overview**We are a leader in specialized valet parking and front door services for hotels and resorts nationwide. Our team members provide exceptional guest service at top-tier properties such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.We pride ourselves on delivering a sophisticated...

  • Guest Service Team Member

    3 months ago

    Nashville, United States Wingstop Full time

    Wingstop - 2113 Elliston Pl - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    2 months ago

    Nashville, United States Wingstop Full time

    Wingstop - 2048 Rosa L. Parks Blvd. - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Hospitality Team Member

    2 days ago

    Nashville, Tennessee, United States Evolution Parking & Guest Services Full time

    Job DescriptionYou will be responsible for delivering first-class customer service to guests in a professional, courteous, and efficient manner.This includes assisting arriving and departing guests, opening and closing doors, parking and securing vehicles, unloading luggage, retrieving vehicles in a timely manner, and extending a friendly welcome to hotel...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Crescent Services Full time

    About UsCrescent Services is a dynamic and growing company, committed to providing exceptional guest experiences and driving business results. Our team is passionate about delivering outstanding service and creating memorable moments for our guests.Salary: $50,000 - $65,000 per yearJob DescriptionWe are seeking a highly motivated Guest Services Agent to join...

  • Service Team Member

    7 days ago

    Nashville, Tennessee, United States Del Frisco's Grille Full time

    Serve with Passion and PrideWe are hiring a Service Team Member to join our dedicated team at Del Frisco's Grille. As a key member of our service team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of customer satisfaction.This is an exciting opportunity for those who are passionate about great food and...

  • Dining Service Team Member

    3 weeks ago

    Nashville, Tennessee, United States Landry's, LLC. Full time

    We're seeking a motivated and dedicated individual to join our team at Landry's, LLC. as a Food Runner.Company OverviewAt Landry's, LLC., we strive to deliver exceptional guest experiences that leave a lasting impression. Our team members play a vital role in achieving this goal by providing top-notch service and creating a warm and welcoming atmosphere for...

  • Valet Parking Attendant Opportunity

    2 days ago

    Nashville, Tennessee, United States Evolution Parking & Guest Services Full time

    **About Evolution Parking & Guest Services**We are a premier provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team members provide exceptional guest service at top-tier properties such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on hotel valet parking management...

  • Food Service Team Member

    3 weeks ago

    Nashville, Tennessee, United States Hard Rock International Full time

    OverviewAt Hard Rock International, we're a globally recognized company with venues in 74 countries. Our collection of music memorabilia is the world's most valuable, and we're known for our fashion and music-related merchandise.Job SummaryThis role is essential to maintaining a clean and organized restaurant environment. As a Food Service Team Member,...

  • Guest Service Agent

    5 months ago

    Nashville, United States Drury Hotels Company, LLC Full time

    Starting pay $19 per hour! Property Location: 555 Donelson Pike - Nashville, Tennessee 37214 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So....

  • Guest Service Agent

    1 month ago

    Nashville, United States Drury Hotels Company, LLC Full time

    STARTING AT $19 PER HOUR Property Location: 300 Korean Veterans Blvd. - Nashville, Tennessee 37201 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US...

  • Guest Service Ambassador

    3 weeks ago

    Nashville, Tennessee, United States Hard Rock Full time

    OverviewWe are seeking a highly motivated Guest Service Ambassador to join our team at Hard Rock. As a key member of our front-of-house staff, you will be the initial point of contact for our guests, setting the tone for an exceptional dining experience.SalaryThe estimated salary for this role is between $12 and $15 per hour, depending on experience and...

  • Airport Guest Services Supervisor

    7 days ago

    Nashville, Tennessee, United States Metropolitan Nashville Airport Authority Full time

    Job Opportunity: Metropolitan Nashville Airport Authority is seeking a dedicated Airport Guest Services Supervisor to join our team. As a key member of our customer service department, you will be responsible for supervising information center personnel and performing customer service representative duties as needed. Your primary goal will be to provide...

  • Guest Services Agent

    2 weeks ago

    Nashville, United States Loews Hotels, LLC Full time

    Overnight Bilingual Guest Services Agent (Remote)Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond...

  • Guest Service Representative

    7 months ago

    Nashville, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Nothing Bundt Cakes Nashville is currently hiring part-time and full-time Guest Service Representatives! At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play...

  • Food Service Team Member

    3 weeks ago

    Nashville, Tennessee, United States Hugh Baby's BBQ & Burger Shop Full time

    Join Hugh Baby's BBQ & Burger Shop TeamWe're a growing hospitality outfit that promotes from within and is looking for the next generation of leaders. Our team members are the backbone of our success, and we're committed to providing a supportive and inclusive work environment.What We OfferCompetitive Pay: Highly-Competitive, Bi-Weekly PayInsurance Benefits:...

  • Guest Service Representative

    7 days ago

    Nashville, Tennessee, United States Aimbridge Hospitality Full time

    Job OverviewAimbridge Hospitality is seeking a seasoned Front Desk Agent to provide exceptional guest service and support to our hotel's operations. As a key member of our front office team, you will be responsible for registering guests, handling room reservations, and ensuring a seamless guest experience.This is an exciting opportunity for someone who is...

  • Housekeeping Team Member

    3 weeks ago

    Nashville, Tennessee, United States Omni Hotels Full time

    Omni Hotels & Resorts Housekeeping HousepersonLocation: Nashville, TennesseeThe Omni Nashville Hotel is a luxurious destination in the heart of Music City. With its unique blend of music culture and modern design, this hotel offers an unforgettable experience for guests. Our team is dedicated to providing exceptional service and ensuring that every guest...

  • Host Station Team Member

    3 weeks ago

    Nashville, Tennessee, United States Nacho Daddy Full time

    Nacho Daddy is seeking a dynamic and charismatic Host Station Team Member to join our team! As a Host, you will be the first point of contact for our guests, ensuring they have an exceptional dining experience.About UsWe are Nacho Daddy, a vibrant and lively restaurant where we serve delicious food and drinks in a fun atmosphere. Our team members are...

  • Lead Team Member

    1 month ago

    Nashville, United States Just Love Coffee Cafe Full time

    Description Do you have a positive attitude and a track record of success? Then we want to talk to you! If you embody genuineness, a high-work ethic, excellence, enthusiasm, do not miss this opportunity! If you enjoy work environments that encourage and motivate you to be your very best self APPLY NOW! Do you bring joy to your customers all while delivering...