Front Desk Supervisor

4 days ago


Santa Clara, United States Placemakr Full time
A bit about us

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have

At Placemakr, our obsession with exceptional service doesn't stop at our guests, residents and partners - it encompasses our team members as well. As a Front Desk Supervisor, you will play a pivotal role in ensuring a seamless and collaborative experience for our team members while setting the tone for our front of house operations. We are seeking individuals who champion Placemakr's Community Norms and take a hands-on approach to supporting the day-to-day efficacy of front desk operations. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each guest and team member interaction, lead by example to uphold a positive team culture in alignment with property goals, and ultimately ensure that our guests are delighted by the experiences our Guest Experience Associates create.

This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.

Our benefits & perks

Competitive pay, stock options and generous monthly bonus program of up to $500/month

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Transparent position development which provides you with the ability to increase your pay by $2/hr

Management Training Program

Exclusive, Placemakr-branded swag through our Placemakr Stars Program

Weekly paychecks

Yearly uniform stipend

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program

Paid Time Off to allow time for you to recharge

ZayZoon as an option to access your paycheck before your payday

Plus, discounts to stay at select Placemakr properties all over the US

This position will be based in Santa Clara, CA.

The pay rate is $30.75/hour.

Your typical day
    • Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
    • Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
    • Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
    • Spend 100% of your time playing an active role in managing day-to-day execution, including providing support to your front desk team and our guests with any tasks necessary to maintain operational excellence (including check-ins and check-outs, room assignments and answering guest questions), delegating tasks, resolving open balances and effectively communicating across departments.
    • Conduct regular audits of team member's check-in and check-out processes to ensure adherence to company standards and provide feedback to your property leader on observed trends or issues.
    • Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, and consistently positive customer reviews.
    • Effectively resolve escalated guest issues with autonomy, exercising exceptional judgement and decision-making skills.
    • Consistently train new hires on guest service and operational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement.
    • Support your property leader in the day-to-day management of a team of Guest Experience Associates, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, assisting in tracking of time and attendance infractions and ensuring shift coverage for call-offs.
    • Begin developing your people leadership skills by observing or partnering with your property leader during performance scorecard conversations, interviewing and scheduling duties.
    • Assist in the tracking of inventory and proactively communicate inventory-related concerns to your property leader.
    • Additional duties and responsibilities, as assigned.
What it takes
    • 3+ years of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
    • 1+ year of experience as a team lead, supervisor or mentor which allows you to excel at supervising all guest-facing team members during your shift.
    • Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.
    • Demonstrated experience effectively resolving escalated guest issues with a high-level of autonomy.
    • Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.
    • You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
    • You exceed expectations in all Guest Experience Associate III skills.
    • You embody our Property Team Mission of Customer, Consistency and Community (Norms).
    • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
    • Front Desk Supervisors will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Front Desk Supervisors and an exceptional guest experience.


Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don't meet 100% of the above qualifications, we still encourage you to apply
  • Front Desk Supervisor

    2 months ago


    Santa Rosa, United States Pyramid Global Hospitality Full time

    The Front Desk Supervisor plays a vital role in leading the Front Office team to ensure an exceptional guest experience, providing guidance and leadership to maintain consistent, high-quality customer service. Key Responsibilities: Lead the Front Des Front Desk, Supervisor, Guest Experience, Hotel

  • Front Desk Supervisor

    4 months ago


    Santa Cruz, United States Hotel Paradox Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Supervisor

    1 month ago


    Santa Rosa, United States Snow King Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Supervisor

    2 months ago


    Santa Rosa, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Supervisor

    1 month ago


    Santa Clarita, United States Excel Hotel Group Full time

    Job Summary Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management. Responsibilities Welcomes guests in a friendly, prompt and professional...

  • Supervisor Front Desk

    3 months ago


    Santa Monica, United States Sage Hospitality Full time

    Why us?: Sage Hospitaity Group is set to hire a service-focused Front Desk Supervisor to join our Front Office team in providing exceptional guest experiences atThe Pierside Santa Monica. Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa Monica Beach hotel is an inviting destination for your Southern California...

  • Front Desk Supervisor

    4 months ago


    Santa Barbara, United States Azul Hospitality Full time

    Job DetailsJob Location Courtyard Santa Barbara Downtown - Santa Barbara, CA Position Type Full Time Salary Range $20.00 - $24.00 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation...

  • Front Desk Supervisor

    3 weeks ago


    Santa Barbara, United States Hotel Californian Full time

    36 State St, Santa Barbara, CA 93101, USA Req #986 Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community....

  • Front Desk Agent

    2 weeks ago


    Santa Clara, California, United States AC Santa Clara Full time

    Job SummaryAs a Front Desk Agent at AC Santa Clara, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless stay for our guests.Key ResponsibilitiesGuest Service: Greet and register guests, provide information about hotel services and facilities, and resolve guest complaints in a professional...


  • Santa Monica, California, United States Sage Hospitality Full time

    Job DescriptionThe Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front office, ensuring that all guests receive exceptional service and that the front desk area is maintained in a clean and organized state.Key ResponsibilitiesSupervise Front Desk Staff: Supervise the front desk staff to ensure they are providing...

  • Front Desk Agent

    5 months ago


    Santa Clara, United States AC Santa Clara Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Supervisor

    2 weeks ago


    Santa Barbara, CA, United States Hotelcalifornian Full time

    36 State St, Santa Barbara, CA 93101, USA Req #986 Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and...


  • Santa Monica, United States Palihouse Santa Monica Full time

    FRONT DESK SUPERVISOR | PALIHOUSE SANTA MONICA POSITION PROFILE: We're looking for a Front Desk Supervisor with a collaborative spirit to support our Hotel Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain trusty...


  • Santa Clara, California, United States AC Santa Clara Full time

    Job OverviewWe are seeking a skilled and friendly Front Desk Agent to join our team at AC Santa Clara. This role involves providing exceptional guest service, registering guests, and handling various hotel operations.Key Responsibilities:Greet and welcome guests in a friendly and warm mannerRegister guests efficiently and effectivelyHandle requests for...


  • Santa Fe, New Mexico, United States Schulte Hospitality Group Full time

    Job OverviewSchulte Hospitality Group is seeking an experienced Front Desk Supervisor to join our team. As a dynamic and service-oriented leader, you will be responsible for providing exceptional guest experiences while ensuring efficient operations in the front office.Our organization values a culture of hospitality, respect, and authenticity. We prioritize...


  • Santa Barbara, United States Gold's Gym International, Inc. Full time

    Are you a passionate person who is driven by impacting lives every day? Then keep reading!!! Why is it great to work here? Front Desk Associate, Associate, Front Desk, Restaurant, Hotel


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    Job DetailsWe are seeking a Front Desk Coordinator to join our team at Santa Cruz Seaside Company. As a Front Desk Coordinator, you will be responsible for providing exceptional service and support to guests and employees, ensuring a positive experience for all.The ideal candidate will have excellent communication skills, both verbal and written, and be able...


  • Santa Monica, California, United States Sage Hospitality Full time

    Job OverviewThe Front Desk Operations Manager is responsible for supervising the front office staff to ensure an efficient operation producing excellent results for our customers. This role requires a professional and courteous manner in responding to arriving, departing, and in-house guests by providing accurate and timely information and...


  • Santa Cruz, California, United States HYATT Hotels Full time

    Hyatt Hotels is seeking a dedicated and customer-focused individual to join our team as a Front Desk Support Specialist. In this role, you will provide exceptional guest service, responding to queries and resolving issues efficiently.About the RoleThe Front Desk Support Specialist will be responsible for providing exceptional guest service, responding to...


  • Santa Clara, California, United States Allied Universal® Full time

    We are seeking a Front Desk Security Representative to join our team at Allied Universal® in San Jose, CA. As a key member of our security team, you will be responsible for providing exceptional customer service and ensuring the safety and security of our clients and their guests.About the JobAs a Lobby Ambassador, you will serve as the first point of...