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System Engineer

1 month ago

New York, United States Connect-IT Full time

Job Title: Technical Systems Engineer


Location: Manhattan – Midtown South


Working Pattern: Primarily working in a shared office space with regular client site visits across high-profile locations in the Manhattan Area


Overview

Connect IT has partnered with a leading IT Provider in the Global Financial Services Market.


The candidate we are looking for will be able to work comfortably independently and will have exemplary communications skills to collaborate with the technical team located in London, Singapore and South Africa.


The role will involve direct remote support of users, on-site support when required, and administration and service management of a wide range of cloud platforms and services. This position would suit someone in a 2nd or 3rd Line position who is able to proactively manage their own working day and is looking for the opportunity to build a team around them.


Responsibilities

Supporting customers throughout Manhattan and globally, the IT Systems Engineer will assist our global support team where needed and provide end-to-end management of tickets and service requests reported by the customer.

  • Manage Tickets and Requests
  • Receive and record all calls from our customers
  • Provide assessment of Tickets, attempt first-time resolution, and /or escalation within SLA.
  • Assist with customer onboarding projects and migrations
  • Keep users informed on the status and progress of their Tickets
  • Aid customer retention and satisfaction
  • Help to improve efficiency, processes, documentation, and automation.


Requirements

  • Good working knowledge of networks, routing & switching
  • Good knowledge and experience of Microsoft Intune
  • MDM Experience
  • Good knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
  • Excellent technical troubleshooting capabilities including networking, windows OS and applications, email security, flow and routing, and Office 365 services.
  • Bloomberg application support and troubleshooting


Are you an exceptional, well-presented IT Support Technician? Do you tick all of the above boxes? Can you be on-site in the Midtown South area in Manhattan on short notice where required? Apply now or reach out to Luke Hodges on LinkedIn