Current jobs related to Customer Support Representative - Smithfield - Fidelity TalentSource LLC

  • Customer Support Representative

    2 weeks ago

    Smithfield, Rhode Island, United States Fidelity Investments Full time

    Job Overview:Fidelity Investments is seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, helping them achieve their financial goals.About the Role:This is a full-time, hourly phone position...

  • Customer Support Representative

    2 months ago

    Smithfield, United States Fidelity Investments Full time

    Are you ready to Launch into a career at Fidelity. If so, please consider joining our customer service team in Smithfield, RI. This role requires a consistent balance of remote and on-site participation in our Smithfield office. Please be mindful of Support, Representative, Customer Service, Retail, Skills, Customer, Training

  • Customer Support Representative

    2 months ago

    Smithfield, United States Fidelity Investments Full time

    Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Smithfield, RI. This role requires a consistent balance of remote and on-site participation in our Smithfield office. Please be mindful of commute distance when considering applying. Our Career Development experience is a...

  • Customer Support Representative

    4 weeks ago

    Smithfield, United States Fidelity Investments Full time

    Job Description Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Smithfield, RI. This role requires a consistent balance of remote and on-site participation in our Smithfield office. Please be mindful of commute distance when considering applying. Our Career Development experience is a springboard...

  • Customer Support Representative

    2 months ago

    Smithfield, United States Fidelity TalentSource LLC Full time

    Job Description:Are you ready to Launch into a career at Fidelity?\u00A0 If so, please consider joining our customer service team in Smithfield, RI.\u00A0 This role requires a consistent balance of remote and on-site participation in our Smithfield office.\u00A0 Please be mindful of commute distance when considering applying.\u00A0 Our Career Development...

  • Customer Support Representative

    3 weeks ago

    SMITHFIELD, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Smithfield, RI.  This role requires a consistent balance of remote and on-site participation in our Smithfield office.  Please be mindful of commute distance when considering applying. Our Career Development experience is a...

  • Customer Support Representative

    3 weeks ago

    Smithfield, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Smithfield site. In this full-time position, you can apply your skills and knowledge in a significant way...

  • Customer Support Representative

    3 days ago

    Smithfield, United States Fidelity TalentSource LLC Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered \u201Cyes\u201D and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Smithfield site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Support Representative

    3 weeks ago

    SMITHFIELD, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Smithfield site.In this full-time position, you can apply your skills and knowledge in a significant...

  • Customer Support Representative

    1 day ago

    Smithfield, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Smithfield site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Service Representative

    1 week ago

    Smithfield, Utah, United States Domino's Pizza LLC Full time

    We are seeking a highly skilled Customer Service Representative to join our dynamic team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers, ensuring that their experience with our brand is nothing short of outstanding.Key Responsibilities:Provide top-notch...

  • Customer Service Representative

    1 week ago

    Smithfield, Virginia, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a...

  • Customer Service Representative

    1 week ago

    Smithfield, Rhode Island, United States Fidelity Investments Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Smithfield, United States County of Johnston North Carolina Full time

    The Department of Public Utilities is seeking a customer-oriented and motivated Customer Service Representative to join our team. T - Employees in this position are primarily responsible for assisting customers and collecting/processing payment for u Customer Service Representative, Customer Service, Representative, Processing, Retail

  • Customer Service Representative

    2 weeks ago

    Smithfield, Rhode Island, United States Fidelity Investments Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Smithfield, Utah, United States Motion & Flow Control Products Full time

    Customer Service RepresentativeAre you a customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch service to customers? We are seeking a Customer Service Representative to join our team at Motion & Flow Control Products.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    1 week ago

    Smithfield, Rhode Island, United States Fidelity Investments Full time

    Job Description: Are you passionate about making a difference in people's lives? Do you enjoy helping others and providing exceptional customer service? We are seeking a Customer Support Representative to join our team at Fidelity Investments. In this role, you will have the opportunity to work with a diverse range of customers, providing support and...

  • Customer Support Rep

    3 weeks ago

    Smithfield, United States Fidelity Investments Full time

    Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Smithfield, RI. This role requires a consistent balance of remote and on-site participation in our Smithfield office. Please be mindful of commute distance when considering applying. Our Career Development experience is a...

  • Customer Service Representative

    2 weeks ago

    Smithfield, Rhode Island, United States Debug Pest Control Inc Full time

    ### Job Title: Customer Care Representative ### Company: Debug Pest Control Inc #### Job Summary We are seeking a highly skilled Customer Care Representative to join our team at Debug Pest Control Inc. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and courteous...

  • Customer Service Representative

    1 week ago

    Smithfield, Utah, United States Motion & Flow Control Products Full time

    Customer Service Representative Job DescriptionMotion & Flow Control Products is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...

Customer Support Representative

2 months ago

Smithfield, United States Fidelity TalentSource LLC Full time



Job Description:

Are you ready to Launch into a career at Fidelity?\u00A0

If so, please consider joining our customer service team in Smithfield, RI.\u00A0 This role requires a consistent balance of remote and on-site participation in our Smithfield office.\u00A0 Please be mindful of commute distance when considering applying.\u00A0

Our Career Development experience is a springboard to an amazing career in which you change the lives of customers Along with the Fidelity benefits and support we provide; it could change yours as well.\u00A0 Here are a few featured benefits (not all benefits are listed)\u00A0Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) with match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

In this Customer Service role, you willhelp customers feel more confident, make clearer decisions, and achieve their own financial dreams. Youll assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources. \u00A0\u00A0We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity.

The Customer Service role is similar to Entry Level Customer Service, Contact Center Representative, Customer Service Representative and Customer Support Representative roles.

How it works \u2026

  • Join a cohort of associates in a Customer Service role and during the first six months, spend time training to become a Financial Customer Associate. \u00A0In this phase, you will start with basic customer calls and progress to more sophisticated calls and/or digital channels (e.g. email, live chat, etc.) related to our clients 401K plans.
  • In the subsequent months, continue supporting customers through potentially multiple channels to develop and hone your skills. There will be time in the day (away from the phones) to join team activities, get well-being support, and career coaching. \u00A0\u00A0There also is an option to acquire your FINRA Series 7 and 63 licenses depending on Career Path.

Advantages of the program \u2026

  • Onboarding & Experiential Learning: Training within an industry-leading program will fully prepare you to develop the skills needed to engage with customers, while we will provide enrichment activities that will help \u201Cinvest in you\u201D.
  • Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
  • Career Coaching: A Career Coach will help you understand the array of career opportunities at Fidelity, identify a career path that fits your interests, passions, and strengths, and chart a course to help you grow.
  • This is a full-time hourly contact center position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

Skills You Bring

  • Ability to establish rapport and relationships through effective communication
  • Listening and compassion skills to support the challenges of our diverse customers
  • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
  • Handle a variety of situations and conversations driving towards a resolution suitable for all
  • Self-motivated teammate with strong social skills who bring energy and passion to the team
  • Can type 40 words per minute and pass a standard English grammar test

The Value You Deliver

  • A passion for helping people
  • Desire for continual learning and dedication to study and apply new concepts, learning quickly and retaining information to assist with decision-making
  • Provide outstanding customer service and communication via voice or digital channels

Shifts and Hours:\u00A0 Monday Friday.\u00A0 \u00A0Training hours are 8:30am 5:00pm EST and post training must be able to work an 8hr shift during the hours of 8:30am Midnight EST

Click to learn more about

Training Opportunities at Fidelity (opens in a new tab) and how we support our associates

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelitys working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

fidelitycareers.com .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

accommodations@fmr.com .