Customer Success Manager

3 months ago


Watertown, United States Buyers Edge Platform Full time
Who are we?

At Consolidated Concepts, we're redefining cost reduction and profit optimization. Our mission is clear: empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventional, leveraging collective purchasing power to provide our clients with exclusive pricing on essential products and services. Our comprehensive suite of solutions includes a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in supporting a diverse array of clients, ranging from the pioneers of emerging concepts to the established titans of national franchise brands.

This position will be hybrid (in-office three days per week) out of our Waltham, MA office. We are unable to offer sponsorship for work authorization for this role.

Your impact:

The Client Manager (aka Customer Success Manager) is responsible for managing new clients accounts and working closely with these clients to add additional cost savings programs. You will be a key piece in a team driven culture with strong interpersonal skills and manage accounts in conjunction with the Sales team.
  • Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Consolidated Concepts
  • Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities
  • Serve as the client's voice within Consolidated Concepts
  • Keep organized for both the internal team as well as the needs of the clients.
  • Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
  • Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services
  • Organize and conduct on-boarding of clients. See through the initial introduction until client is completely set up within the system
  • Work together with Account Executives to build and maintain client relationships.
  • Manage upwards of 30-40 clients on ongoing basis
  • Keep Account Executive and other applicable people in the loop
  • Organize and conduct business reviews, client calls, meetings inside and outside of office
  • Track follow up for any client involved meetings and keep internal systems and databases up-to-date with client information
  • Market new programs and services to clients
  • Provide appropriate status updates on project progress
  • Must be comfortable being the point person for client and internal departments
  • Procure, organize, and disperse data
  • Have full understanding of Consolidated Concepts interaction with Platform brands
  • Review client data and work with Client Operations team in driving additional revenue through direct manufacturers programs
  • Be available to travel to visit clients face to face
  • Understand and follow internal processes CC has set up with internal teams to keep client projects on track
About you:
  • 4-year Bachelor's degree required
  • Restaurant management experience preferred
  • Efficient, detail oriented, and well organized
  • Have strong communication and relationship management skills
  • Excel in explaining complex information in ways that are easy to understand.
  • Want to be part of a small team that's motivated by helping others and serving the best interests of our clients
  • Like to work hard and have a thirst for knowledge with a "do what it takes" attitude
  • Are flexible and thrive in fast-paced work environments
  • Aspire to a successful career in the food and beverage industry
  • Crave an environment where you can develop professionally and personally

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don't have to accrue time off in order to take it We have half-day Summer Fridays

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

  • Watertown, Massachusetts, United States Socomec Group Full time

    About Socomec Inc.Socomec, a leading B2B electrical manufacturer, is seeking a seasoned professional to lead its customer success department. With a strong presence in France and a growing presence in North America, the company is poised for continued growth and expansion.The Customer Success Manager will be responsible for overseeing the daily operations of...


  • Watertown, United States Allego Full time

    Allego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe. We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to...


  • Watertown, United States Socomec Group Full time

    About Socomec Inc. Socomec (the Company) is a B2B electrical manufacturer founded in 1922 and has its global headquarters in France. Socomec designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Control & Safety, Energy Efficiency, and Energy Storage. Our main applications are Data centers,...


  • watertown, United States Socomec Group Full time

    About Socomec Inc.Socomec (the “Company”) is a B2B electrical manufacturer founded in 1922 and has its global headquarters in France. Socomec designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Control & Safety, Energy Efficiency, and Energy Storage. Our main applications are Data...


  • Watertown, United States Socomec Group Full time

    About Socomec Inc.Socomec (the “Company”) is a B2B electrical manufacturer founded in 1922 and has its global headquarters in France. Socomec designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Control & Safety, Energy Efficiency, and Energy Storage. Our main applications are Data...


  • Watertown, United States Imprivata Full time

    Description Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A...


  • Watertown, United States CallMiner Full time

    CallMiner is searching for a skilled Customer Success Manager to join our success team. Customer Success Managers are driven by the pursuit of business value for their customers. They are responsible for ensuring speed to value and expertly coaching their customers through the Conversation Intelligence maturity curve. They're accountable to balance &...


  • Watertown, Massachusetts, United States Buyers Edge Platform Full time

    About the RoleWe are seeking a highly skilled Client Relationship Manager to join our team at Buyers Edge Platform. As a key member of our client success team, you will be responsible for managing client relationships, identifying opportunities for growth, and driving business results.Key ResponsibilitiesClient Relationship Management: Establish and maintain...


  • Watertown, Massachusetts, United States ServiceNow Full time

    Customer Success Principal ArchitectAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Success Principal Architect, you'll play a critical role in helping our customers achieve their goals and drive business outcomes. This is a unique opportunity to join a team of passionate professionals who are dedicated to...


  • Watertown, Massachusetts, United States Twin City Die Castings Full time

    Job SummaryTwin City Die Castings is seeking a highly skilled Customer Relationship Manager to support our Watertown, SD plant. As the primary commercial contact, you will be responsible for maintaining strong, long-lasting customer relationships and promoting a positive image of TCDC to our clients.This role will involve managing the entire book of business...


  • Watertown, United States ZoomInfo Technologies, Inc. Full time

    At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice c Team Lead, Customer, Operations, Leadership, Technology, Business Services


  • Watertown, SD, United States Twin City Die Castings Full time

    Job Summary:Twin City Die Castings is seeking a skilled Customer Account Manager to support our Watertown, SD plant. As the primary commercial contact, you will be responsible for maintaining strong, long-lasting customer relationships and promoting a positive image of TCDC to our clients.Key Responsibilities:Manage the entire book of business on assigned...


  • Watertown, United States Imprivata Full time

    Description Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A...


  • Watertown, New York, United States Community Financial System, Inc. Full time

    About Community Financial System, Inc.At Community Financial System, Inc., we strive to deliver exceptional financial services and products to our customers. Our retail division operates over 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. In addition to retail banking, we offer a range of...


  • Watertown, United States Intelliswift Full time

    Job ID: 23-05160 Job Title: Associate Customer Service Rep Job Duration: 3+ Months Job Location: Waltham, MA Job Description: ViaCord, a Client Company, provides newborn stem cell preservation services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems. The...


  • Watertown, United States Awning Company Full time

    At Awning, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We're looking for a highly skilled customer service representative with moderate technical proficiency to join our team and to handle inbound and outbound phone calls, and email requests using a friendly, helpful...

  • Management Trainee

    6 months ago


    Watertown, United States Enterprise Holdings Full time

    Overview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...


  • Watertown, Massachusetts, United States Kangaroo Express Full time

    About This Role: As a valued member of our Kangaroo Express team, you will be responsible for delivering exceptional customer service to our guests. Your primary focus will be on providing a welcoming and friendly atmosphere, ensuring that every customer has a positive experience. Some of your key responsibilities will include greeting customers, operating...


  • Watertown, Massachusetts, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...

  • Account Manager

    1 week ago


    Watertown, United States Randstad USA Careers Full time

    This is a hybrid role and must live in the Boston, MA area Randstad, the worlds leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We prioritize building...