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Customer Onboarding Manager

2 months ago

Waco, United States Axis Care Full time

POSITION SUMMARY
Work with new clients to configure and set up their new site or sites, including overseeing importing of data from their previous software or other storage medium.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Engage with current customers to support the customer experience.
  • Work with clients to understand and help them overcome their business challenges.
  • Build and configure new client sites, oversee importing of data for clients, and collaborate with clients and colleagues to ensure their AxisCare site is built for their success.
  • Provide phone, email, and/or video assistance for customer configuration questions as they come in.
  • Remain knowledgeable about any and all updates to the AxisCare platform.
  • Participate in the creation of customer success content for our user base (Help Center Articles, Support Videos, and more).
  • Assist with various Customer Success projects.
  • Serve as a product expert, capable of assisting other AxisCare team members on questions they might have.
  • Generate future opportunities by discovering and understanding the needs of our customers.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
  • Bachelor's degree or equivalent experience
  • Experience in Customer Success
  • Strong written and verbal communication skills
  • Detail oriented and analytical
  • Demonstrated ability to increase customer satisfaction.

AxisCare is an Equal Opportunity Employer and complies with ADA regulations as applicable

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