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DSW Assistant Store Manager
3 months ago
LOCATION NAME: Central Texas Marketplace, Waco
General Summary
The Assistant Store Manager assists and performs the following functions alongside store management: customer service, merchandising, omni activities, and all inventory related actions to drive sales and results. As ambassadors to the brand, we are dedicated to providing a shopping experience that satisfies the functional and emotional shopping experience of the customer. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility, and Passion. The Assistant Store Manager partners with the management team to understand daily/weekly/monthly store priorities. They participate in and support merchandise placement, fulfillment, and store recovery. Assistant Store Managers participate in monitoring associate compliance with all company policies and procedures, adhere to Asset Protection standards, and assist in assigned projects and tasks to support service levels, which include opening and closing the store.
Reports to: Store Manager and/or Co-Manager
Essential Duties and Responsibilities:
Elevate In-Store Experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals, and responding to customer requests and/or feedback with a high sense of urgency.
Ensure customers have a positive experience by maintaining DSW store standards. Ensure all tasks are completed related to daily open/close, including store cleaning, recovery, and maintenance standards.
Achieve and exceed metric-based goals by reviewing, understanding, and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML.
Review daily communication; plan and assign tasks throughout the day/week/month and follow through with required actions.
Perform other duties as assigned by the Store Manager or other leader.
Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience to consumers.
Supervise Leads (and may participate) in the planning and execution of all inventory management related activities including but not limited to freight receipt, placement, markdown, and MOOS.
Responsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery.
Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
Maintain supply inventory to ensure successful floor moves, markdowns, and fulfillment in areas of stockroom, cashwrap, clearance, and non-sales areas.
Perform, maintain, and complete all information related to audits, donations, transfers, mismates, damages, etc.
Support the Store Manager in bringing DSWs Mission, Vision & Strategy to life in the store.
Work closely with the Store Manager to understand and follow policy and procedure.
Assist the Store Manager and other leaders in recruiting, interviewing, and onboarding of candidates.
Support team by training, coaching, directing associates, and communicating development feedback of others to the management team in an efficient manner.
Assist the Store Manager in resolving associate relations matters.
Participate in the Performance Review process by writing and conducting Associate and Leads performance reviews.
Support team in managing payroll and associate timekeeping activities.
Recognize associates through our company recognition tools.
Required Skills and Competencies:
Excellent customer service by exhibiting a positive mindset and enthusiasm.
Ability to manage in ambiguous situations to resolve internal and external conflict.
Ability to develop collaborative working relationships.
Ability to recognize what is critical and take action.
Good verbal and written communication skills.
Proven ability to train, coach, develop, and motivate others.
Ability to hold team accountable to time-bound expectations.
Must have availability to meet the needs of the business (i.e. shifts outside traditional business hours).
Proficiency in base computer use, including Microsoft Office.
Experience:
Minimum 2 years retail experience.
Preferred Qualifications:
Some college preferred. Minimum high school graduate or equivalent.
Why Choose A Career with Designer Brands? Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.
Invested in helping our associates learn, develop, achieve, and grow into strong leaders.
Shared commitment to creating a culture fueled by engagement, excitement, optimism, and fun.
Dedicated to giving back and community involvement.
About Designer Brands: Designer Brands Inc. is one of North Americas largest designers, producers, and retailers of footwear and accessories.
Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands.
Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.
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