Customer Care Coordinator

4 months ago

Waco, United States Norris Homes Full time

**Customer Care Coordinator - Waco, TX**

Posted on 3/4/2022

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Clayton Homes, a Berkshire Hathaway company, is seeking a Customer Care Coordinator with experience in construction and building skills, preferably with experience in the manufactured homes industry to join the team at our Schult Homes facility in Richfield, NC. The Customer Care Coordinator must have track record in successfully administering/coordinating customer service programs as per company rules and regulations.

This position reports to the Customer Care Manager

**Summary/Objective**

The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

**Core Responsibilities:**

* Able to work under pressure and handling fast paced environment and multiple deadlines

* Able to communicate clearly, positively, effectively, and timely in person, in writing, and by phone

* Able to build relationships with customers, peers, and managers

* Able to organize and prioritize, effectively

* Able to resolve issues and escalate issues when necessary

* Understands the importance of customer experience

* Able to provide accurate, valid, and complete information by using company methods and tools

**Requirements:**

* 5-7 years of customer service experience in the manufactured home industry PREFERRED

* 3-5 years of experience in customer care coordination/administration

* Proficient in MS Office Products, including Excel

* Excellent phone etiquette and communication skills

* Professional demeanor and presentation

* Great work ethic with professional references to support good work history

* Must be able to work with a diverse and motivated team

**Responsibilities:**

* Manages large numbers of incoming calls

* Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution

* Keeps records of customer interactions, process customer data, and file documents

* Coordinates service requirements of customers effectively and timely

* Takes the extra mile by inquiring about service requests to ensure one-trip service completion

* Able to maintain physical and electronic records, effectively

* Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

* As part of Claytons commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

* Clayton is proud to have earned spots on the following Forbes lists: Americas Best Employers, Americas Best Employers by State, Best Employers for Diversity, Best Employers for Women.

* At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

*Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.*

**Location**

7001 Imperial Drive

Waco , Texas 76712

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