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Customer Success Manager

2 months ago

Santa Monica, United States Kixie Full time

This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day.

This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing role is preferred.

Key Requirement

If you do join the team, the work ethic you display would need to inspire my entire team, otherwise I will need to move on quickly. If this fills you with confidence and you want to shout "That's me", then I can't wait to meet you

What is Kixie?

Kixie ((url removed)) is a venture backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). Kixie is a cloud-based phone and texting solution that helps sales teams connect with their leads - and support teams stay on top of their customers. We integrate richly and easily with any CRM, and leverage key moments of the customer journey to prompt sales reps to take action right away - and at exactly the right time. We boast the finest team of solutions engineers and customer success reps in the SaaS industry, and make our home in sunny Santa Monica near the beach.

Responsibilities

Create and maintain relationships with our largest customers to better understand and achieve their needs

Work cross-functionally within the company to communicate with all stakeholders in customers' success

Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers

Communicate with customers of all technical levels via phone, email, and chat

Help design automated learning and development resources for new clients

Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution

Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.

Requirements

Commendable work ethic

You are ridiculously patient

You are good at using, understanding, and efficiently working with computers, smart phones, and other tech, even if you're not a computer science major

You work hard and learn well

You are great at dealing with people and are comfortable via phone, email, and chat

You love solving new problems

You’re familiar with customer management tools like HubSpot, Pipedrive, Salesforce and Zoho, or you’re a quick study who is eager to develop fluency with tools like these

You love learning new things and get bored having downtime at work

You work with customers and create delightful interactions at all stages of the customer lifecycle

You are familiar with technology and enjoy learning and building processes

Ideally but not necessarily - you are a graduate of a 4 year university and still somehow retained the ability to think critically

Benefits

65k - 90k per year

Legit Coffee (Nespresso)

Fun, hardworking atmosphere

Learn everything there is to know about tech startups and develop CS skills

Office Near Santa Monica Beach #J-18808-Ljbffr