Manager, Customer Success

1 month ago


Santa Monica, United States ReCharge Payments Full time

Overview We're looking for a Manager of our Tier 2 Accounts to join our team This person will nurture and lead a team of CSMs, scaling across a portfolio of 200+ merchants. Crucial to the success of our business, this person will be the aggregate voice of our merchant base in Tier 2. We are looking for someone who is savvy with strategy and has the ability to design the next phase of this program. This individual ideally has prior experience with people management and a strong understanding of how to drive value through systems automation combined with best-class strategy. What you'll do Professionally build, document, and implement the execution of Consultative Strategies for your team’s portfolio. Propose, own and direct team-wide initiatives that directly impact the success of Customer Success. Own the directive of our multi-product expansion targets with your team and measure outcomes on an on-going basis Communicate clearly and succinctly to stakeholders on Account Reporting: inclusive of Risk + Churn, NRR and Renewals Act as an on-going resource and escalation point for the Tier 2 book of business, supporting your team members as well as the needs of our merchants Mobilize your team to deliver best in class experiences to their book of business. This includes delivering on scaled solutions as well as creative problem solving. Train CSM team members on consultative best practices, the application of feature implementation, and escalation resolutions. Collaborate with connected teams to execute tactical implementation of strategy. Craft and report merchant revenue, brand experience, product feedback, and more internally at Recharge. Champion your merchant portfolio’s needs on an aggregate. Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and key results What you’ll bring: 3-5 years of proven success in people management 5+ years of SaaS experience, ideally in Account Management or Customer Success Strong leadership to enable, coach, and drive team members to action A deep understanding of customer success best practices, particularly centered around growth and retention Organized with Project Management Experience; properly orchestrate merchant needs internally & externally on the aggregate E-commerce industry, tech-stack and knowledge of subscriptions Experience with spearheading large scale initiatives that impact multiple teams Expertise dealing with unexpected issues with out-of-the-box solutions Established techniques in working with cross-functional peers to achieve company-wide objectives Ability to work remotely and desire to make an impact at a high growth company Bachelor's degree or equivalent experience desired #J-18808-Ljbffr



  • Santa Monica, United States ReCharge Payments Full time

    Overview We're looking for a Customer Success Manager to join our team who is resourceful and will use their consultative, critical thinking and people skills to support our Recharge merchants. The Customer Success team is critical to the success of our business, and by working with a small portfolio of merchants, you will make an immediate impact building...


  • Santa Monica, United States Jupiter Power Full time

    Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in...


  • Santa Monica, United States Jupiter Power Full time

    Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in...


  • Santa Monica, United States Jupiter Power Full time

    Description Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, andwantto be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing...


  • Santa Monica, United States Kixie Full time

    Job DescriptionJob DescriptionThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day.This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of...


  • Santa Monica, United States Kixie Full time

    Job DescriptionJob DescriptionThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day.This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of...


  • Santa Monica, United States 145857 Full time

    Job DescriptionJob DescriptionDescription:Whip Media is reinventing the way the $275B entertainment industry works every single day by transforming the global content licensing ecosystem. We have a market leading enterprise software platform that centrally connects data, processes and teams throughout the digital distribution journey. We’re also powered by...


  • Santa Monica, United States Amazon.com Inc Full time

    This role can be based in one of our approved office locations in Santa Monica, CA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with Amazon Manager, Continuous Improvement, Customer Experience, Home, Vendor, Electronics, Business Services


  • Santa Monica, United States Kixie Web, inc. Full time

    Who We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...


  • Santa Monica, United States Kixie Full time

    Job DescriptionJob DescriptionWho We're Looking For:We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate...


  • Santa Monica, United States Kixie Full time

    Job DescriptionJob DescriptionWho We're Looking For:We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate...


  • Santa Monica, United States Kixie Full time

    Who We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...


  • Santa Monica, United States ReCharge Payments Full time

    Overview The Enterprise Customer Success Team at Recharge is looking for a Senior Technical Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking, and people skills to support our Recharge Merchant customers. The Customer Success team is critical to the success of our business, and by working with a...


  • Santa Monica, United States Lightspark Full time

    Lightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to deliver open payments for the Internet at scale...


  • Santa Monica, California, United States ReCharge Payments Full time

    OverviewWe are seeking a dedicated Manager for our Tier 2 Accounts. This role involves nurturing and leading a team of Customer Success Managers (CSMs) while overseeing a diverse portfolio of over 200 merchants.This position is vital to our organization's success, serving as the collective voice of our Tier 2 merchant base.We are in search of an individual...


  • Santa Monica, California, United States Kixie Full time

    Exciting Opportunity at KixieWe are seeking enthusiastic individuals to fill a key role in our organization, a cutting-edge tech startup. If you have a passion for customer success and want to work in a dynamic office environment, this could be the perfect fit for you.Key Responsibilities:Build strong, long-lasting relationships with our valued...


  • Santa Monica, California, United States Kixie Full time

    Position OverviewWho We Seek:We are in search of a Customer Success Technical Specialist to join our dynamic support team. This individual will be essential in addressing the more intricate technical inquiries that arise within our support operations.If you possess a solid understanding of webhooks, APIs, firewalls, networks, error handling, and bug...


  • Santa Barbara, United States ParentSquare Full time

    Who We Are ParentSquare is a Santa Barbara-based growing company that’s changing the way schools and parents communicate every day. Over 20,000 schools and 10 million parents across the U.S. utilize our platform to stay informed and involved. We strive to advance K-12 communications equity with our intuitive and easy-to-use platform. Who We’re Looking...


  • Santa Barbara, United States ParentSquare Full time

    2+ years of people management experience in a SaaS or software company environment 4+ years of K12 EdTech experience working with large district implementations Solutions oriented mindset and ability to lead with empathy Excellent communication skill and attention to detail Project management and ability to prioritize tasks in a fast moving dynamic...


  • Santa Monica, California, United States 145857 Full time

    Job OverviewWhip Media is at the forefront of transforming the $275 billion entertainment sector by revolutionizing the global content licensing framework. Our industry-leading enterprise software platform seamlessly integrates data, processes, and teams throughout the digital distribution lifecycle. Supported by a highly skilled and diverse team with...