![CarMax](https://media.trabajo.org/img/noimg.jpg)
Customer Specialist
1 month ago
6016 - Lakeland - 3223 N US Highway 98, Lakeland, Florida, 33805
CarMax, the way your career should be
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do – Essential Responsibilities
Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrate exceptional communication skills
Display confidence in self, the product and CarMax
Ability to build and maintain strong relationships
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
Balance the needs of the Customer and the business when making decisions
Seek to fully understand and meet Customer needs
Create win-win solutions to Customer issues
Get work done well, on time and follow the right process
Drive work processes and pay close attention to detail
Perform multiple duties in a high energy, fast-paced working environment
Read, interpret and transcribe data in order to maintain accurate records
Lift objects that weigh as much as 25 lbs.
Education and/or Experience
High School Diploma, or equivalent
Sales and customer service experience, in an area such as retail, preferred
Valid Driver’s License
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .
#J-18808-Ljbffr
-
Sub-Contractor Central Florida
3 months ago
Lakeland, United States Cable Wiring Specialist Full timeJob DescriptionJob DescriptionSalary: ContractorCable Wiring Specialist, Inc. (CWSI), where safety meets excellence, provides a vast array of construction and engineering services to the Telecommunications industry. With a large workforce and fleet located throughout Florida, telecom companies continue to choose CWSI for our workforce, knowledge, and quality...
-
Customer Support Specialist
5 days ago
Lakeland, Florida, United States MidFlorida Credit Union Full timeJoin Our Team at MIDFLORIDA Credit UnionMIDFLORIDA Credit Union is recognized for its outstanding service and dedication to our members, providing an excellent environment for career development.Our workplace culture, leadership approach, and growth opportunities have positioned us among the leading employers in Florida.We are seeking Customer Support...
-
Customer Support Specialist
6 days ago
Lakeland, Florida, United States MIDFLORIDA Credit Union Full timePosition OverviewAt MIDFLORIDA Credit Union, we believe in cultivating careers rather than just filling positions. Our commitment to exceptional service and convenience for our members has earned us recognition as one of Florida Trend's "Best Places to Work." We foster a collaborative team environment, maintain an open-door management approach, and offer...
-
Automotive Customer Care Specialist
5 days ago
Lakeland, Florida, United States Monro Muffler Brake Full timeFull-timeCompany Overview: Monro Muffler Brake is a prominent name in the automotive service and tire industry across the United States. We pride ourselves on our people-first approach, focusing on the personal connection we build with each guest and the value we place on our team members.With a legacy that began in Rochester, New York, we have expanded to...
-
Automotive Customer Care Specialist
5 days ago
Lakeland, Florida, United States Tire Choice Auto Service Centers Full timeJob OverviewCompany Overview:Tire Choice Auto Service Centers is a prominent name in the automotive service industry, dedicated to providing exceptional tire and repair services. We pride ourselves on our commitment to customer satisfaction and our focus on teamwork.Position Summary:As an Automotive Customer Care Specialist, you will play a crucial role in...
-
Customer Service Specialist
2 months ago
Lakeland, United States Teacher Next Door PLLC Full timeCustomer Service Specialist – Lakeland, FL Employee Type: Part-time Schedule : M-F, 11am to 4pm (25 hrs.) Date posted: 6-7-18 Starting pay: $12-15 per hour Are you ready to join an amazing team? We are currently seeking a friendly, high-energy person to join the Teacher Next Door customer service team in our Lakeland, FL office. This part-time position...
-
Customer Service Specialist Lane Bryant, Lakeland
2 months ago
Lakeland, United States Lane Bryant Full timeAbout us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...
-
Customer Service Specialist Lane Bryant, Lakeland
3 months ago
Lakeland, United States Ascena Retail Group Full timeAbout us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...
-
Customer Service Specialist
1 month ago
Lakeland, United States GetixHealth Full timeLocation: Lakeland, 115 S Missouri Ave, Suite 300, Lakeland, FL 33815, USA Responsibilities: Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. Gathering information, performing research, and resolving customer inquiries. Communicating appropriate options for resolution in a timely manner. Informing...
-
Customer Service Specialist
2 months ago
Lakeland, United States GetixHealth Full timePosition responsibilitiesMedical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. Gathering information, performing research and resolving customer inquiries. Communicate appropriate options for resolution in a timely manner. Inform customers/patients about services available and assess their needs....
-
Client Support Specialist
22 hours ago
Lakeland, Florida, United States Geico - Government Employees Insurance Company Full timeClient Support Specialist - GeicoSalary: $18.16 per hour / $36,592.40 annuallyBecome an integral part of our team at Geico as a **Client Support Specialist**. We are looking for individuals who are enthusiastic about assisting customers and possess strong problem-solving skills. In this role, you will be responsible for delivering exceptional service and...
-
Local Logistics Specialist
6 days ago
Lakeland, Florida, United States Southeastern Paper Group Full timeJob OverviewPosition: Local Logistics SpecialistKey Responsibilities:As a Local Logistics Specialist, you will be responsible for transporting cleaning and maintenance supplies to various customer locations along your designated route. This role also includes the collection of equipment and the organization of product storage.Qualifications:Minimum of two...
-
Certified HVAC Specialist
5 hours ago
Lakeland, Florida, United States Vanguard Plumbing Services, Inc Full timePosition OverviewBecome a Certified HVAC Specialist with Vanguard Plumbing Services, IncAre you an experienced and certified HVAC specialist seeking a rewarding position with a company that prioritizes your skills, fosters your development, and is committed to community engagement? As we broaden our esteemed plumbing services to include HVAC, we invite you...
-
Medical Billing Specialist
4 days ago
Lakeland, United States Rita Staffing Full timeJob DescriptionJob Description#LG11158893 Medical Billing Specialist / Lakeland/ temp with possible hire/ Pay $16-18/hourRequired Skills/Abilities:• Strong communication, including writing, speaking and active listening• Great customer service skills, including interpersonal conversation• Good problem-solving and critical-thinking skills• In-depth...
-
Local Route Delivery Specialist
1 day ago
Lakeland, Florida, United States Southeastern Paper Group Full timeJob OverviewPosition: Local Route Delivery SpecialistKey Responsibilities:As a Local Route Delivery Specialist, you will be responsible for transporting cleaning and maintenance supplies to various customer locations along your designated route. This role also includes the retrieval of equipment and the organization of products at customer...
-
Coffeehouse Service Specialist
5 days ago
Lakeland, Florida, United States SEU Full timePOSITION: Coffeehouse Service Specialist & Culinary Assistant REPORTS TO: Senior House Manager Position Overview The Coffeehouse Service Specialist (CSS) at Southeastern University is accountable to the Senior House Manager. The primary duty of the CSS is to deliver outstanding customer service. This role encompasses processing transactions, crafting...
-
Customer Service Specialist
1 month ago
Lakeland, United States GetixHealth Full timeHealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth's policies and procedures. Shift 1: Monday - Thursday: 8am- 5pm EST Fridays 8am-5pm EST Shift 2: Monday- Thursday: 10am-7pm EST...
-
Healthcare Customer Service Specialist
6 days ago
Lakeland, Florida, United States Virtual Employee Full timePosition Title: Patient Support Services Representative Department: Patient Support Services Overview: This role is vital in ensuring exceptional customer engagement. The individual will play a key role in enhancing patient experiences with Virtual Employee programs by managing incoming inquiries and initiating calls to patients and healthcare providers as...
-
Event Service Specialist
9 hours ago
Lakeland, Florida, United States NoGigiddy Full timeEvent Service Specialist Job OverviewNoGigiddy is on the lookout for dedicated and detail-oriented Event Service Specialists to enhance our team for a variety of high-end gatherings. This position is ideal for individuals who thrive in providing outstanding guest experiences within a lively event atmosphere.Key Responsibilities:Set up event spaces, including...
-
Nutritional Culinary Specialist
6 days ago
Lakeland, Florida, United States Lakeland Nursing and Rehabilitation Center Full timeBecome a Key Player as a Nutritional Culinary Specialist at Lakeland Nursing and Rehabilitation CenterCompany Overview:Lakeland Nursing and Rehabilitation Center is in search of a committed Nutritional Culinary Specialist to enhance our culinary team. What Makes Us Unique:Comprehensive Benefits PackagePathways for Career AdvancementJob Overview:The primary...