Patient Services Coord. II/ Access CenterBoston
15 hours ago
Description: GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general direction from the MGH Gastroenterology Practice Manager, the Patient Access Coordinator is responsible for working the medical referrals and work queue. Collaborating with the Access Center Team Lead, this person will triage phone calls and schedule patient appointments. Incumbent will be expected to develop excellent working knowledge of the Division of Gastroenterology and their related programs and services, including basic knowledge of the hospital at large as well as develop proficiency in accurately scheduling within EPIC. This position will also require courteous and professional customer service techniques when communicating with patients, physicians, and office staff internal and external to the organization while maintaining confidentiality and privacy consistent with HIPAA guidelines and MGB policy. PRINCIPAL DUTIES AND RESPONSIBILITIES: The medical referrals and workqueue are worked by staff on a daily basis to triage and schedule clinic appointments, including making calls to patients and assigning referrals to the appropriate providers. Work closely with the Access Center Team Lead and Practice Manager to ensure urgent referrals are scheduled within three days and non-urgent referrals are scheduled within two weeks. Ensure internal and external referrals are entered into the system and managed in a timely manner for appointment scheduling. Utilizing the department medical referral protocol will assign internal referrals to the subspecialty team leads and will review the external referrals to determine if the referral meets scheduling guidelines. Responsible for reviewing and ensuring all providers schedules are filled appropriately and timely. Provides support and information to providers to problem solve and manage complex administrative patient issues.Responsible for answering a high volume of inbound phone calls to include triaging complex phone calls and entering phone message into the EPIC system. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. Performs all duties that are the responsibility of a Patient Service Coordinator II. Assists with new staff training and orientation, when applicable Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients. Works on special projects as directed. Performs all other duties as assigned. Qualifications: QUALIFICATIONS: Minimum of high school diploma or equivalent required. Associates degree or Bachelors preferred.Minimum of 3 years business experience or equivalent in a medical or health care related setting.Call Center experience preferred. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Knowledge of computer skills necessary to use appropriate modules of EPIC Excellent verbal and written skills are necessary, as well as, strong interpersonal, and effective communication skills .Exceptional organizational skills, flexibility to manage multiple tasksAbility to work independently or within a team environment Demonstrates ability to work effectively and courteously with various groups of patients, staff and providers Demonstrates ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients. Demonstrates an understanding of insurance payors and all other pertinent insurance and medical coverage.Demonstrates knowledge of HIPAA Confidentiality and Privacy Policies Demonstrates understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. Primary Location MA-Boston-MGH Main CampusWork Locations MGH Main Campus 55 Fruit Street Boston 02114Job Practice Assistant/Patient Services CoordOrganization Massachusetts General Hospital(MGH)Schedule Full-timeStandard Hours 40Shift Day JobEmployee RegularJob Posting Nov 15, 2024
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Patient Services Coord. II/ Boston
6 months ago
Boston, United States Massachusetts General Hospital Full timePatient Services Coord. II/ Boston-(3291385) Description GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between...
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Patient Services Coord II
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Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. II (3300568) Child Psychiatry Intake Coordinator, PSC II The Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the...
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Patient Services Coord. II- Pulmonary Associates
1 month ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. II- Pulmonary Associates (3277513) The Division of Pulmonary and Critical Care Medicine at Massachusetts General Hospital provides comprehensive care for the full range of respiratory conditions and diseases. We commit to provide the highest quality care to our patients and their families in a respectful, efficient,...
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Patient Services Coord. III
2 months ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. III - Plastic Surgery (3304891) Patient Services Coord. III - Plastic Surgery - ( 3304891 ) Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to...
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Patient Services Coordinator II
1 month ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coordinator II (3307390) GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the general direction of the Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers....
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Patient Access Coordinator
1 month ago
Boston, Massachusetts, United States Harbor Health Services Full timeHarbor Health Services is seeking a Patient Access Coordinator to join our team at our community health center locations. As a Patient Access Coordinator, you will be responsible for greeting and assisting patients, registering new patients, verifying scheduled appointments, and collecting fees as needed.Key Responsibilities:Register new patients and update...
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Patient Serv. Coord. III
4 days ago
Boston, United States Massachusetts General Hospital Full timeDescription The Patient Services Coordinator III, under general supervision, provides administrative support to health care providers within an ambulatory setting, and functions as a primary interface between the patient and the provider. Assists Senior Administrative Manager with the effective management of the practice's daily operations and revenue...
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Patient Services Coordinator II
2 months ago
Boston, United States Mass General Brigham Full timeDescription: GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the general direction of the Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively...
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Patient Services Coordinator II
1 week ago
Boston, United States Massachusetts General Hospital Full timeReporting to the Senior Administrative Manager and under the direction of the Division Supervisor, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as t Patient Services, Coordinator, Patient, Healthcare, Caregiver
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Patient Services Coordinator II
5 days ago
Boston, United States Massachusetts General Hospital Full timeUNIQUE SCHEDULE OPPORTUNITY, SHIFT DIFFERENTIALS ($) APPLY! 40 hours per week: Mon, Tues, Thurs Fri 7:00 am-3:30 pm Sun 8:00 am-4:30 Pm The Patient Services Coordinator II, under general supervision, provides administrative support to health care pro Patient Services, Coordinator, Patient, Healthcare
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3 weeks ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures....
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Patient Services Coordinator II
4 weeks ago
Boston, United States Mass General Brigham Full timeDescription: GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the general direction of the Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize...
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Patient Services Coordinator II, Home Base
6 months ago
Boston, United States Massachusetts General Hospital Full timePatient Services Coordinator II, Home Base-(3291903) Description Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds – including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues...
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Patient Services Coord. II- Pulmonary Associates
1 month ago
Boston, United States Mass General Brigham Full timeDescription: GENERAL SUMMARY/ OVERVIEW STATEMENT: The Division of Pulmonary and Critical Care Medicine at Massachusetts General Hospital provides comprehensive care for the full range of respiratory conditions and diseases. We commit to provide the highest quality care to our patients and their families in a respectful, efficient, and safe environment;...
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Patient Services Coord. II- Pulmonary Associates
1 month ago
Boston, United States Mass General Brigham Full timeThe Division of Pulmonary and Critical Care Medicine at Massachusetts General Hospital provides comprehensive care for the full range of respiratory conditions and diseases. We commit to provide the highest quality care to our patients and their fami Patient Services, Pulmonary, Associate, Patient, Ambulatory Care, Healthcare, Administrative
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Patient Services Coord. II- Pulmonary Associates
4 weeks ago
Boston, United States DaVita Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT: The Division of Pulmonary and Critical Care Medicine at Massachusetts General Hospital provides comprehensive care for the full range of respiratory conditions and diseases. We commit to provide the highest quality care to our patients and their families in a respectful, efficient, and safe environment; to communicate...
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Patient Services Coordinator II
1 month ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryThe Patient Services Coordinator II is a key member of our healthcare team, providing administrative support to health care providers in a high-volume Gastroenterology ambulatory practice. This role requires excellent organizational skills, the ability to prioritize tasks, and maintain confidentiality and privacy of patient information.Key...
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Patient Services Coordinator II, Home Base
1 month ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob Title: Patient Services Coordinator IIMassachusetts General Hospital is seeking a highly skilled Patient Services Coordinator II to join our team at Home Base, a Red Sox Foundation and Massachusetts General Hospital program. As a key member of our team, you will provide exceptional patient care and service to our patients, families, and staff.Job...
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Per Diem Patient Access Representative
6 months ago
Boston, United States Harbor Health Services Full timeHarbor Health is always seeking Patient Access Representatives to join our per diem pools at our community health center locations including Boston, Plymouth, Harwich, Hyannis. Hours include day, some evenings until 8:00 PM and Saturday 8:00 AM to Noon. The Patient Access Representative greets and assists patients entering the Health Center by:...
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Coord II, Program
3 weeks ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
