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Customer Service Representative

2 months ago

Springfield, United States Archer Daniels Midland Company Full time
Job Description

Customer Service Representative - Springfield, MO
Full Time, Salary, Non-Exempt

PRIMARY PURPOSE:
This position is responsible for supporting day-to-day business operations within the Customer Service Department as an initial point of contact for our customers. In this role, you will be responsible for coordinating order activities with Production and Logistics personnel to ensure customer centric processes and activities are followed. This role consist of, but is not limited to the following responsibilities.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:
  • Clear and concise communication with customers (via Email and Phone)
  • Ensure accuracy of data relative to order entry
  • Print customer orders
  • Copy orders
  • Convert internal requisitions into orders
  • Build shortage data and production spreadsheets
  • Adjust inventory
  • Match and file daily invoices
  • Process loaded orders
  • Investigate Lot tracking issues
  • Review expiration dates
  • Arrange LTL and UPS shipments
  • Process batch tickets
  • Participates in inventory reconciliations
  • Promotes Safety and Quality first, then production
POSITION QUALIFICATIONS & EXPERIENCE:
  • Verifiable history within the customer service sector
  • Computer skills in PowerPoint, Word, Excel, and Outlook
  • Experience with Oracle a plus
  • History of working safely and a reputation for promoting and getting involved in safety improvement efforts
  • Related Industry Knowledge
THE CANDIDATE:
  • Work accurately; be proactive and detail oriented
  • Service oriented and strong organizational skills
  • High work standards and ability to work in fast paced environment
  • Ability to work independently and in a team environment
  • Display an enthusiastic, professional, and customer centric approach
Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:87501BR

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and InclusionADM.

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.