Universal Virtual Banker

2 months ago

Allentown, United States People First Federal Credit Union Full time

Job Type

Full-time

Description

This is not a remote position. It is based in the Allentown, PA area.

People First FCU is looking for a high-energy, customer (member) focused individual to join our team. The Universal Virtual Banker greets and assists new and existing members with information about their membership, shares, loans, and credit union services as requested by the members through various virtual channels, primarily using Interactive Teller Machines (ITM's), and Video Banking. Consistently provides an atmosphere of exceptional member service. Actively listens to, troubleshoots, resolves, or escalates member issues to the appropriate department and completes banking transactions and cross-selling products, services, and special promotions. Assists in the contact center, as needed.

Duties and Responsibilities:

  • Delivers an exceptional member experience by actively listening to our member's needs through various communication channels. Maintains current knowledge of all credit union services, policies, and promotions.
  • Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; transfers amounts from member accounts as directed. Provides information to members on all People First Federal Credit Union accounts, products, services, and payments.
  • Cross-sells credit union services.
  • Analyze and process loan applications. Obtain necessary documentation for each loan type and submit completed loan requests to loan officers for approval.
  • Accurately balance transactions on multiple platforms daily while making the member interaction seamless.
  • Assists in the contact center, as needed.
  • Other related duties as assigned.
Benefits:
  • Excellent medical, dental, and vision plans
  • Health reimbursement account
  • Flexible Spending and Dependent Care Accounts
  • Group Term Life Insurance
  • Short-Term and Long-Term Disability
  • Paid time off
  • 401k Plan with company match
Requirements

Hours:
  • Monday-Thursday: 8:45 am-5:30 pm
  • Friday: 8:45 am-6 pm
  • Saturday: 8:45 am-12pm (rotation)
Hours are subject to change based on operational needs.

Qualifications:
  • At least 1 year of Retail Branch Banker experience is required.
  • At least 1 year of Lending experience is required.
  • Ability to troubleshoot and guide members on how to use the ITMs and other communication software.
  • First-level conflict resolution and relationship-building skills.
  • Good listening and communication skills.
  • Able to learn and adapt to new technology and processes.

People First provides equal employment opportunity to all employees and applicants for employment. People First prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.

Salary Description

$23.69 to $25.19 per hour

  • Universal Virtual Banker

    2 days ago

    Allentown, Pennsylvania, United States People First Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Universal Virtual Banker. As a key member of our team, you will be responsible for providing exceptional member service and support through various virtual channels.Key ResponsibilitiesMember Service and Support: Deliver an exceptional member experience by...

  • Universal Virtual Banker

    5 days ago

    Allentown, Pennsylvania, United States People First Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Universal Virtual Banker. As a key member of our team, you will be responsible for providing exceptional member service and support through various virtual channels.Key ResponsibilitiesMember Service and Support: Deliver an exceptional member experience by...

  • Universal Banker

    5 days ago

    Allentown, Pennsylvania, United States QNB Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Universal Banker to join our team at QNB Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.Key ResponsibilitiesCustomer Service and Sales: Model QNB's Service Excellence by providing...

  • Virtual Premier Banker

    4 months ago

    Allentown, United States Truist Financial Corporation Full time

    Serve as primary relationship manager for a portfolio of financially complex client relationships within the defined mass affluent market segment within the Truist footprint. Utilize objective and sound personal financial planning and financial advis Banker, Financial Planning, Relationship Manager, Financial Advisor, Leadership, Client Relations

  • Virtual Banking Specialist

    1 week ago

    Allentown, Pennsylvania, United States People First Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Virtual Banking Specialist to join our team at People First Federal Credit Union. As a key member of our operations team, you will be responsible for providing exceptional member service and support through various virtual channels.Key ResponsibilitiesMember Service and Support: Provide timely...

  • Personal Banker

    2 months ago

    Allentown, United States Univest Financial Corporation Full time

    Overview: Univest Financial Corporation (UVSP), has approximately $7.9 billion in assets and $5.0 billion in assets under management and supervision (as of June 30, 2024). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and...

  • Healthcare IT Educator

    3 days ago

    Allentown, Pennsylvania, United States St. Luke's University Health Network Full time

    Become a Part of St. Luke's University Health NetworkAt St. Luke's, we recognize the commitment and skills of our team members, who are essential in achieving our goal of delivering exceptional healthcare, training medical professionals, and improving healthcare accessibility for everyone. The Credentialed Trainer role presents a distinctive chance to...

  • IT Training Specialist

    2 weeks ago

    Allentown, Pennsylvania, United States St. Luke's University Health Network Full time

    Become a Key Contributor at St. Luke's University Health NetworkAt St. Luke's, we recognize the commitment and skill of our team members, who are essential in achieving our mission of delivering exceptional healthcare, training future healthcare professionals, and improving healthcare accessibility for everyone. The role of Credentialed Trainer presents a...

  • Fitness Performance Coach

    2 weeks ago

    Allentown, Pennsylvania, United States St. Luke's University Health Network Full time

    At St. Luke's University Health Network, we take pride in the dedication, expertise, and compassion of our team members. Our employees are our greatest asset, committed to fulfilling our mission of excellence in caring for the sick and injured, educating healthcare providers, and enhancing access to care in our communities, regardless of a patient's...

  • Nurse Practitioner or Physician Assistant

    4 months ago

    Allentown, United States St. Luke's Hospital Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...

  • Elite Sports Training Consultant

    2 weeks ago

    Allentown, Pennsylvania, United States St. Luke's University Health Network Full time

    At St. Luke's, we take pride in the expertise, dedication, and empathy of our team members. Our employees are our greatest asset, and collectively, they are committed to fulfilling our organization's mission: an unwavering dedication to excellence in caring for the sick and injured, educating healthcare professionals, and enhancing access to care within our...

  • Epic Credentialed Trainer

    3 months ago

    Allentown, United States St. Luke's Hospital Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...

  • Occupational Therapist

    1 month ago

    Allentown, United States Blackbird Health Full time

    Job DescriptionJob DescriptionAt Blackbird Health, our commitment is to provide precision care with powerful outcomes for children, adolescents, and young adults struggling with social developmental and school-related challenges. We believe that our youth deserve the very best care, not only for their physical health but also their mental health. Through an...

  • Event Manager

    1 month ago

    Allentown, United States WorldStrides Full time

    Company IntroductionWorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers...

  • Occupational Therapist

    1 month ago

    Allentown, United States Blackbird Health Full time

    At Blackbird Health, our commitment is to provide precision care with powerful outcomes for children, adolescents, and young adults struggling with social developmental and school-related challenges. We believe that our youth deserve the very best care, not only for their physical health but also their mental health. Through an integrated community-centered...

  • Family Reunification Case Manager

    4 weeks ago

    Allentown, United States Pinebrook Family Answers Full time

    Are you looking for a rewarding position in child welfare that promotes reunification, maintaining connections with parents and their children in out of home placement and self-advocacy skills? Then our Family Reunification role may be just for you!Under the supervision of a program supervisor, the Family Reunification Worker will work with children and...

  • Family Reunification Case Manager

    1 month ago

    Allentown, United States Pinebrook Family Answers Full time

    Are you looking for a rewarding position in child welfare that promotes reunification, maintaining connections with parents and their children in out of home placement and self-advocacy skills? Then our Family Reunification role may be just for you!Under the supervision of a program supervisor, the Family Reunification Worker will work with children and...