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Event Manager

3 months ago

Allentown, United States WorldStrides Full time

Company IntroductionWorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job DescriptionAs an Event Manager you will be the first point of contact when a customer calls. The Event Manager is proactive and has a strong working knowledge of Event products, policies, workflows, and platforms.

Responsibilities:

* Grow the Cook Around The World & Sing The World Programs through follow up on referrals/leads and former contacts

* Assist in what programs itineraries and inclusions look like.

* Responsible for all pre-program arrangements including:

* Client care; Negotiating and signing quotes and contracts, identifying pricing, responding to client requests for information, sending out invoices

* Event organization; Organize all aspects of the event itinerary

* Transportation and Accommodation; Coordinate motor coach arrangements and hotel arrangements including submission of rooming lists and itineraries)

* During the events, responsible for overall event management; includes being on-site at the event, liaising with suppliers and overseeing WCV event staff to ensure all components run on schedule

* Responsible to take action immediately to resolve any client concerns or issues while at the event.

* Ensure the priority of health and safety of all participants, including implementation of emergency management/crisis plan if required

* Post-event, responsible for reconciliation of invoices (vendor and client) and follow up on any client issues

* Responsible for providing assessment on any event components and to recommend/implement any process or program improvements on an on-going basis

* Represent World Class Vacations in a professional and ethical manner at all times.

* Any other responsibilities that may be assigned from time to time.

  • Promptly responds to customer emails and voicemails to address their concerns.
  • Asist in answering phones daily during office hours (currently 9 AM - 5 PM, Monday to Friday).
  • Adheres to personal and departmental performance goals
  • Supports WorldStrides objectives when working with both internal and external customers by following current processes and procedures.

Work Perks

  • Fun & driven environment.
  • Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
  • 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
  • Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
  • Opportunities for paid and discounted travel.
  • Flexible work schedule providing on-site, remote, and virtual office opportunities.
  • Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
  • Fitness Center and cafe onsite at select locations.
  • Employee Assistance Program (EAP)
  • Paid Parental, Caregiver, and Disability leave.
  • Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Allentown, PA
  • Must have Sales Experience and Organizational Skills.
  • Communication skills to handle group leaders and customer phone calls.
  • Must be willing to travel and manage events.
  • Manager of Cook Around The World Event and Beyond Backstage Broadway and Refresh (Universal Event).
  • Assist in acquiring lower airfares for Core High School groups.

Not Eligible