Supervisor - Documentation

4 weeks ago

Clearwater, United States CCS Corp Full time

Overview:

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

The Supervisor must maintain a high level of proficiency in all departmental processes and job functions. Expectations include employee supervision, cost containment, employee performance management including coaching, motivating, and managing the team on how to deliver the best customer service possible to meet/exceed productivity and quality metrics.

The successful candidate will report directly to the Operations Manager. The position location is flexible, but the placement must be willing to travel frequently.

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

Responsibilities:
  • Works with the department Manager to determine staffing requirements, interviews, hires, and trains new employees
  • Communicates and implements company work rules, performance standards, and departmental operating policies
  • Facilitates employee review, discipline, coaching and counseling, and policy application
  • Distributes assigned tasks to work group
  • Provides direction of training and development within the work group
  • Direct supervision of line employees including scheduling, time management, and performance monitoring
  • Supervises training and development of Insurance Verification/Reverification Representative and ensures that all associates have a working knowledge of PIMS and are compliant with department policies
  • Helps develop, implement, and monitor employee performance to measure productivity and to identify areas for improvement
  • Maintains scheduling flexibility to ensure availability to meet the needs of the department for all hours of operation and maintains regular and consistent attendance
  • Provides resolution of interdepartmental issues
  • Leads by example to promote professionalism in all areas
  • Continuously strive to improve team efficiency through process improvement
  • Proficiently communicates both written and verbal formats with internal and external customers
  • Always maintains a high degree of confidentiality due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards

Desired Outcomes:

  • Exercises appropriate cost control measures
  • Maintains positive internal and external customer service relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Actively participates in Continuous Quality Improvement
  • Represents the organization professionally at all times
Qualifications:
  • High School Diploma or (GED) equivalent and 1+ years of related experience or the equivalent combination of education and experience.
  • A minimum of one year of prior supervisory experience is required.
  • An Associates Degree (AA) from a two year college is a plus.
  • Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
  • Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
  • Keeps the organization's vision and values at the forefront of employee decision making and actions
  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
  • Maintains effectiveness when experiencing major changes in work responsibilities or environment
  • Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
  • Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
  • Treats others with respect and fairness
  • Independently initiates prompt action in identifying and responding to problems and accomplishing objectives
  • Demonstrates organizational values through job performance, work attitude, and behaviors
Values:

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

  • Build and Maintains Trust
  • Communicates Clearly & Tailors to Audience
  • Motivates &Drives Strong Performance

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

  • Demonstrates Emotional Intelligence
  • Resolves Conflict Productively
  • Models our Values

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

  • Embraces Change & Mobilizes team
  • Takes Accountability & Ownership
  • Influences toward Action

CCS Medical is an AA/EEO employer. M/F/D/V

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