Marketing Operations Manager

2 weeks ago


San Diego, United States Intuit Full time

Overview Join a world-class marketing team as a Pricing Operations Marketing Manager in the Consumer Group business unit to manage execution and set-up of offerings, pricing, promotions and vouchers for our consumer products. TurboTax products serve over 50M consumers and businesses with a full range of tax solutions from Do-It-Yourself to Full-Service. As TurboTax continues to expand our offerings to deliver our vision of “ Taxes Done for Everyone,” we have more product offerings and a need for acceleration within our product and pricing management platform. This role exists within the marketing operations team of the Consumer Group and requires a strong collaborative partnership with the Marketing Strategy, Finance, and Customer Success teams, as well as our Development team(s), to deliver these products to our customers. This role will be responsible for accurate pricing for our customers with keen attention to detail and operational rigor. What you'll bring 3+ years in a marketing operations role in E-commerce, with direct responsibility over product pricing and promotions.

Experience in a highly dynamic, fast paced and high intensity environment that requires multi-tasking, flexibility and agility to adapt quickly and effectively

Attention to detail, strong organizational skills and oral/written communication skills across all levels

Strong critical thinking, problem-solving and decision-making abilities in order to translate customer requirements to technical capabilities

Proven experience building strong working relationships to solve multiple complex projects with stakeholders including engineering teams, marketers, PM and UX teams in order to

collaborate creatively, problem solve and have a strong bias for action to deliver end-to-end results

Intermediate experience with Excel (VLOOKUPS, Pivot tables, formulas, etc.) and comfortable with large datasets in Excel / Googlesheet

Experience in leveraging AI to ideate, build and deliver process efficiency gains

Preferred Qualifications Strategic mindset and ability to identify opportunities including leveraging AI to improve business operations and revenue growth

Impact and influence - ability to articulate business/technical situations to align on solutions with partnership and stakeholders

Experience with Qliksense, Tableau, Wiki, and Quickbase a plus

How you will lead Day to day execution and administration of Pricing, Promotions and Vouchers including thorough quality assurance and audit compliance

Document and maintain process SOP for the use of Commerce systems

Analyze, translate and use data to garner meaningful insight and sound business decisions and/or proposals

Ability to work effectively as a member of a team and willingness to support during peak tax seasonalities

Manage programs

Understand the end-to-end customer experience, from advertising to in-product and all pricing touch points, to facilitate effective quality control and troubleshooting

Stay connected and involved through all campaigns, price tests, and seasonal changes/updates to facilitate quick pivots if/when needed

Proactively identify risks and/or root causes, determine a course of action, then act decisively while balancing speed, agility and quality

Partner with stakeholders across the organization to consult on strategy, understand objectives, and develop better ways of reaching desired outcomes

Technology & Process improvements

Act as a stakeholder for Commerce solutions, help gather, document and clarify requirements and participate in solution design reviews, user acceptance testing, system demos and communication

Highlights barriers to scale and repeatability; make recommendations for process and (system) tooling improvementso

Understand both current and future customer needs in order to promote an ideal future state for our operational capabilities including opportunities for automation leveraging AI

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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