Account Manager
4 weeks ago
**Description**
**Company Overview** ProTransport, a Shamrock brand, is a software company that helps trucking fleets manage their daily operating needs within one, integrated system. We offer customized technology solutions for accounting, dispatch, safety, maintenance and more.
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock has been named one of the Kansas City Business Journals Best Places to Work several years in a row. We also have offices in Chicago, Dallas, Laredo, Midland, Nashville and Atlanta.
**Responsibilities**
The Account Manager is responsible for maintaining and growing our relationship with their assigned group of customers (accounts). The Account Managers will be responsible for developing a deep understanding of our customers needs, helping them get the most of the existing products they have purchased, and increasing revenue by introducing additional products and services offered by RTS Financial and/or affiliates.
* Lead point of contact for assigned customer base
* Inside sales referrals from existing clients
* Help desk tickets
+ Purchase requests
+ Customizations
+ Oversee SOW request
* Operate at the lead point of contact of assigned customer base
* Identify development potential in accounts by interacting with clientele; identify and evaluate additional needs; analyze opportunities
* Initiate cross-selling opportunities by building relationships; qualify potential; explain product and service enhancements and additions; introduce new products and services
* Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer relations
**Qualifications**
* Bachelors degree; multilingual is a plus
* Experience in delivering client focused solutions based on customer needs
* Proven ability to manage a diverse customer base
* Strong relationship building skills
* Excellent listening and presentation skills
* Excellent verbal and written communication skills
**Benefits Package** At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
* **Medical** : Fully-paid healthcare, dental and vision premiums for employees and eligible dependents
* **Financial** : Generous company 401(k) contributions and employee stock ownership after one year
* **Wellness** : Onsite gym, jogging trail and discounted membership to nearby fitness center
* **Work-Life Balance** : Competitive PTO and paid leave policies
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