Account Manager
3 weeks ago
Position Overview:
As an Account Manager at Integrated Health Systems, you will play a pivotal role in driving business growth and fostering strong client relationships. You will be responsible for managing a portfolio of client accounts, ensuring their needs are met, and identifying opportunities to expand our solutions within their organizations. This role requires a combination of strategic thinking, excellent communication skills, and a deep understanding of the IHS technology stack and services.
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with key client stakeholders and decision-makers.
- Serve as the primary point of contact for client inquiries and requests.
- Understand client goals and objectives and map them to IHS solutions to drive value.
- Collaborate with internal teams (service delivery, sales, marketing, product) to deliver exceptional client service and support.
- Identify opportunities for account growth and upselling additional products or services.
- Monitor account health, track performance metrics, and provide regular updates to management.
- Schedule and deliver regular client business reviews and IT planning sessions.
- Stay informed about industry trends, market conditions, and competitive landscape.
- Other duties as assigned.
Requirements:
- Proven experience in account management, sales, or customer success within the senior care or managed services industry.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with diverse stakeholders.
- Strategic thinker with a results-driven mindset and strong problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel occasionally for client meetings or industry events.
We remove the complexity of technology by providing our clients with proven technology solutions, including cyber security, cloud, digital transformation and technology planning.
Our goal is to meet the IT needs of our clients with lower cost solutions, higher performance products, and unmatched service and support.Company DescriptionIntegrated Health Systems (IHS) is a leading IT support and mobile technology provider for Senior Living, Post-Acute Care, Home Health/Hospice, and Informal Care spectrums. We offer comprehensive and complete IT solutions which allows communities to focus on their residents rather than managing their technology. Our cost-effective solutions are HIPAA compliant and designed specifically for the Senior Care industry.\r
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We remove the complexity of technology by providing our clients with proven technology solutions, including cyber security, cloud, digital transformation and technology planning.\r
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Our goal is to meet the IT needs of our clients with lower cost solutions, higher performance products, and unmatched service and support.
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