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Account Manager, Revenue Cycle
2 months ago
Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice, management, data, and billing solutions drive exceptional critical and financial outcomes.
Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more officiant, improve revenue, and enable them to focus on patient care.
For more information, explore our solutions at therapybrands.com.
Job Description
Primary Responsibilities of this Position
The Account Manager, Revenue Cycle Management will be responsible as a RCM Accounts Receivable (A/R) Specialist for full life cycle medical claims and/or medical billing through resolution of payment, included but not limited to submission, A/R follow up, denials, appeals, rejected claims, payment posting resolving healthcare claims. This includes communicating with internal RCM team, customers, and payers.
Primary Responsibilities Of This Position
Drive RCM Operations financial performance through AR workflow, included but not limited to: medical billing, medical claims, payer follow up, identifying account discrepancies, denials and appeals are efficiently processed, payment posting, tickets, customer partnerships
Proactively manages accounts receivable for assigned customer accounts within established KPIs (aging, delinquency, denial rate, productivity, ticket SLAs)
Submit healthcare claims to appropriate payer within timely filing criteria
Posts claim rejections received both manually and via ERA
Utilize work queues to proactively drive claims to payment with each action, including contacting insurance payers by phone or online to obtain claim status or resolve claim
Review balance on accounts after payment to determine accuracy and appropriate next action
Accurately review denials to determine next steps and file appeals as needed
Accurately processes incoming payments both through ERA and manually
Ability to work in different TBH systems
Accurately document all actions and claim status in TBH systems (i.e., VisiQuate, PMS)
Develop rapport with customers for assigned accounts through ongoing professional communication
Interact and provide guidance to outsourced teams in coordination with Managers
Proactively communicate barriers, process flow or productivity issues/opportunities to Manager
Qualifications
Four-year degree or associates degree + applicable experience strongly preferred
2-year medical billing experience
2-year experience claim follow up with payers
An in-depth understanding of insurance, behavioral health, and therapy billing.
Advanced knowledge of the medical claims, revenue cycle, denial, and rejection management
Experience with customer service/communication
Excellent customer communication skills
Excellent verbal and written communication skills
Strong time management, organizational skills and attention to detail
Intermediate computer skills (typing, data entry, general computer and browser usage)
Intermediate Google Suite/Microsoft Office (Word. Excel) knowledge
The ability to analyze and make actionable decisions from data
Strong ability to prioritize tasks
Additional Information
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together
All your information will be kept confidential according to EEO guidelines.
At Therapy Brands , Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Therapy Brands is an equal opportunity employer.
Company information
We create high-value therapy practice management software that’s made for you, grows with your practice, and gives you back time to spend with patients.At Therapy Brands we know that one size does not fit all. A platform that’s perfect for a mental health practitioner may not be the right fit for a speech therapist or ABA provider.We offer the right solution for you, whatever your size, whatever your specialty.Our software has been created by and for therapists. People who understand your challenges and are passionate about making your day easier, so you can spend more of it helping your clients.We make our solutions simple to use by creating a great user experience, not by scaling back features.Our products include TheraNest, ShareNote, WebABA, Catalyst, Fusion, Ten Eleven, Procentive, Logik, Apex, and NewCrop. All include streamlined billing, scheduling and reminders, therapy notes and templates, client portals, and top-notch training and support--everything you’d expect in a modern practice management system. And if you’re a large organization that needs business intelligence and advanced analytics, or a substance use recovery treatment facility needing bed management, we’ve got you covered, too. All of this, plus industry-leading RCM, e-prescribe, and other features to help your practice thrive.Practice management software can be frustrating. At Therapy Brands, we believe that you should be able to spend less time swearing, and more time caring.
Company Specialties:
practice management software, electronic health records, revenue cycle management, patient engagement, clinical data capture, payments, mental health, behavioral health, payment processing, outcomes management, and telehealth
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