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NCC Reservations Agent

4 months ago

Cape Girardeau, United States Drury Hotels Full time

Property Location:

200 South Farrar Dr - Cape Girardeau, Missouri 63701**YOU BELONG AT DRURY HOTELS.**

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

**WHAT YOU CAN EXPECT FROM US**

**So. Much. More.**

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

* *Incentives -* Quarterly bonuses up to $1600/year (we succeed together) based on hotel results

* *Work-life-balance* Flexible scheduling, paid time off, hotel discounts and free room nights

* *Career growth -* Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

* *Health and well-being -* Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

* *Retirement -* Company-matched 401(k)

* *Award-winning* - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record)

**BASIC FUNCTION:**

To assist our guests, courteously and professionally in all related functions of the Drury Inn Reservation Center. To maintain a high standard of service and hospitality at all times. To maximize revenue for the Drury Inn System.

JOB DUTIES:

1. Provide courteous Guest service by responding promptly and efficiently to inquiries, requests and booking of reservations.

2. Uses suggestive selling skills, using the Drury Spirit as described, and company sales programs to maximize revenue.

3. Processes reservations, changes and cancellations in an efficient and accurate manner, using the computer terminal.

4. Uses professional telephone etiquette.

5. Has knowledge of current marketing programs, special rates and promotions applicable to hotels.

6. Attends and participates in scheduled meetings.

7. Uses established reservation procedures and follows all policies in effect.

8. Performs other duties as required or assigned.

**GENERAL KNOWLEDGE, SKILLS AND ABILITIES**:

Requires ability to take written and verbal direction. Requires ability to relate to the public in a warm, friendly, and professional manner by creating a hospitable environment. Requires attention to detail and ability to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Inns policies and procedures for Guest service. Requires ability to operate a computer. Requires ability to use the Drury Spirit Reservation Process as described.

**MENTAL AND PHYSICAL REQUIREMENTS:**

**EDUCATION:** Requires knowledge, skill and mental development equivalent to four years of high school.

**EXPERIENCE**: Experience working with the public in a service industry is preferred.

**PHYSICAL SKILLS:** Requires ability to work in a seated position for a period of eight hours. Ability to hear using a headset. Ability to read a computer screen and operate a computer for an extended period of time. Must have accurate typing skills.

**WORKING RELATIONSHIPS:**

1. Reports to Manager, National Call Center.

2. Coordinates and cooperates with other Call Center Management, Call Center team members, and hotel personnel.

**Rise. Shine. Work Happy. Apply Now.**

locationCape Girardeau, MOlocationCape Girardeau, MOlocationCape Girardeau, MOAt Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. Thats the Drury Way. Our 5,000 team members work togetheracross 150 hotels in 26 statesto make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE