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Service Desk Team Lead

3 months ago

Westminster, United States Executech Full time

Executech: We are nerds. We are professionals. We are a group of fun-loving, joy-riding, tech-jiving, scruffy-looking, snack-eating, computer-lovers and we’re looking for one more to join us. We are a full-service IT consulting firm. We’ve been around for nearly 20 years and we’re the largest, most trusted IT provider in the west. Come work for the most award-winning IT company in Colorado. Don’t work here because you need a job, work here because you want THIS job, because Executech can become your true career. We’re not looking for the “average” IT person. We need a cut above. At Executech you’ll work in a variety of industries with dozens of different technologies. You will learn more here in a year than you could in 5 years somewhere else. Top skills needed.

Manage overall team performance and output. Manage escalated technical issues, including day-to-day services and projects. Be willing to get your hands dirty and work in the trenches as part of working with the team through the ticket queue. Monitor ConnectWise for urgent and high-profile client tickets. Provide coaching sessions for team members as needed and provide positive feedback. Perform daily huddles with your team to review schedules. Assist new technicians to become part of your team and adopt the Executech Way. Other duties as assigned. Leadership Expectations

One-On-Ones

TLs should have One-On-Ones with all of your team members on a consistent basis.

Team Management Meetings.

Team leads are expected to make team calls in the morning to review team member calendar items for the day.

Managing team

Recognize your team as often as possible. If it’s been over 3 months since a tech has been recognized find out why and what can be done to recognize them.

Role requirements and preferences:

Possess and have demonstrated strong management/leadership skills. Prior management experience is desired. Excellent communication skills both written and verbal. IT experience, at least at a Tier 2 level. Possess a wide technical aptitude and skill set. Be a self-starter that can manage time without oversight.

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