Customer Service Representative
2 weeks ago
Job Description: Customer Service Representative (Contract-to-Hire)
Contract Length: Up to 1 year, with potential for permanent hire
Location/Schedule: On-site, 5 days a week with some weekends as needed, 8:00 am - 5:00 pm, with potential for overtime; Wood Dale, IL
Experience Required: 2-3 years in logistics, ideally within freight forwarding or the airline industry; typing proficiency (40-50 wpm)
Preferred Start Date: ASAP, with flexibility for early next year
Compensation: $20$22 per hour plus overtime
KEY RESPONSIBILITIES:
Customer Support and Updates
- Provide daily shipment updates to customers, track deliveries, and maintain Proof of Delivery (POD) records in UFS Plus, ensuring all customer Standard Operating Procedures (SOPs) are followed.
Break Bulk (BB) Shipments
- Organize and consolidate Break Bulk shipments in UFS Plus, issue arrival notices to customs brokers, and verify Master Air Waybills (MAWBs) for designated customers.
Delivery Carrier Certification
- Issue Delivery Carrier Certificates for broker-handled shipments after invoice payments have been completed.
Delivery Order Preparation
- Generate and dispatch daily Delivery Orders for shipments, coordinate final-mile deliveries, and update POD records to reflect delivery status.
Vendor Communication and Coordination
- Communicate with airlines, warehouses, and other vendors on a daily basis to coordinate instructions and obtain shipment updates.
MAWB Hot Sheet and Airline Coordination
- Maintain the MAWB Hot Sheet, designate airlines, and resolve any issues with airlines or warehouses as needed.
Email Management
- Monitor and respond to incoming emails promptly, forwarding information to appropriate team members or supervisors.
Billing Invoice Processing
- Create and send billing invoices for turnover shipments to the assigned broker for payment.
Weekend Shift Participation
- Take part in a rotating weekend shift schedule, typically working every other Saturday.
Issue Escalation
- Report and escalate issues, such as shipment delays, damages, or customer concerns, to a supervisor as necessary.
Additional Requirements:
- Education: College degree preferred
- Software Skills: Proficient in Microsoft Office, strong typing abilities required
- Personality Traits: Proactive, eager to learn, and responsive to dynamic logistics needs
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