Customer Service Representative

4 weeks ago


Ruffs Dale, Pennsylvania, United States Menasha Packaging Full time
Job Summary:

Menasha Packaging is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support function, you will be responsible for ensuring timely order entry, proactively managing order timelines, and providing exceptional customer service.

Key Responsibilities:
  • Ensure timely order entry and proactively manage order timelines for assigned accounts
  • Monitor open orders to advise key stakeholders of possible lead time challenges
  • Demonstrate knowledge of Menasha's products and capabilities to align with customer's products and objectives
  • Receive and respond to customer complaints and process appropriate corrective actions
  • Support pricing requests and monitor product inventory to assure availability for production and/or distribution to customer

Requirements:
  • High school diploma or equivalent required
  • Minimum of 2 years of relevant experience preferred
  • Prior display, graphic, and/or contract packaging industry experience preferred
  • Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint

What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:
Please click "Apply" on pacareerlink.pa.gov and follow "Follow-Up Instructions"

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