Customer Service Representative
4 weeks ago
Menasha Packaging is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support function, you will be responsible for ensuring timely order entry, proactively managing order timelines, and providing exceptional customer service.
Key Responsibilities:
- Ensure timely order entry and proactively manage order timelines for assigned accounts
- Monitor open orders to advise key stakeholders of possible lead time challenges
- Demonstrate knowledge of Menasha's products and capabilities to align with customer's products and objectives
- Receive and respond to customer complaints and process appropriate corrective actions
- Support pricing requests and monitor product inventory to assure availability for production and/or distribution to customer
Requirements:
- High school diploma or equivalent required
- Minimum of 2 years of relevant experience preferred
- Prior display, graphic, and/or contract packaging industry experience preferred
- Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
How to Apply:
Please click "Apply" on pacareerlink.pa.gov and follow "Follow-Up Instructions"
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