Customer Relations Representative

4 months ago

Ontario, United States Star Shield Solutions LLC Full time

Overview:

The Customer Relations Representative ensures that all customer issues and concerns are resolved promptly. He or she greets and engages with customers and fellow team members to ensure customers are treated in a professional and courteous manner which will ensure a 100% customer satisfaction.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities:
  • Ensure all customer issues and concerns are resolved promptly.
  • Deal with customers either by telephone, electrically or face to face.
  • Make daily follow up calls to customers who have serviced their vehicles and attempt to resolve any concerns.
  • Meet and greet customers promptly in a professional and courteous manner.
  • Engage with customers waiting for their vehicles in the customer lounge.
  • Work closely with team members to ensure things run efficiently.
  • Make daily observations of concerns and report to Manager daily/weekly.
  • Maintain databases, equipment /supply and inventory reports.
  • Provide pricing and delivery information.
  • Perform verifications and set up new accounts.
  • Process orders, forms, applications and requests.
  • Organize workflow to meet contracted timeframes.
  • Coordinate & Schedule appointments throughout the US, Canada & Puerto Rico.
  • Manage customers' accounts and keep record of interactions and transactions.
  • Record details of inquiries, comments and complaints and record details of action taken.
  • Prepare and distribute activity report.
  • Communicate and coordinate with internal departments and follow up with interactions.
  • Provide feedback on the efficiency of the customer service.
  • Maintain and submit sales / warranty / inventory reports.
  • Performs other duties as assigned
Qualifications:
  • 1 + years previous experience as a customer relations representative.
  • Social Media experience a PLUS
  • Must have problem analysis & problem solving skills.
  • Ability to handle complex multi-tasking, data entry (accuracy a must).
  • Proficient in Microsoft software (s) including; Excel, Word Outlook.
  • Working knowledge of Microsoft software (s) Streets & Trips and Dynamics CRM (willing to train if needed) a plus.
  • Outstanding communication skills in both verbal and written.
  • Great attitude with high-energy personality.
  • Ability to work will in a process driven environment.
  • Bilingual a PLUS

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