Customer Service Representative

17 hours ago

Ontario, United States Maury Microwave Corporation Full time
MAURY MICROWAVE JOB DESCRIPTION

Job Title: Customer Service Representative

FLSA Status: Non-Exempt

Department: Sales

Reports to: Vice President, Quality, Service, and Compliance

Brief Summary of Position:

The Customer Service Representative will be responsible for making the Maury Microwave experience easy for our valuable customers by anticipating their needs and providing a seamless end-to-end service. As a customer experience expert, you will use your business acumen to advocate cross functionally to get the best possible outcome and will intimately know the requirements of the key accounts and be solution focused.

Essential Functions of the Position
  • Owner of Service Orders-
    • Quoting
    • ERP System Entry
    • Receiving
    • On time Delivery- Tracking progression of order through the stages of receiving, production, shipment back to customers.
    • Communicates with customers to let them know of any delivery changes.
    • In close collaboration with production and QA to ensure timely delivery.
  • Generate customer quotations using CRM and other tools to validate customer terms, contracts, pricing, and appropriate approvals.
  • Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies.
  • Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
  • Owner of customer portals, Exostar, Ariba, etc.
  • Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
  • Critical link between the sales, finance, and operations teams to optimize the customer experience.
  • Identify process issues and initiate suggestions to management for changes to improve response times and accuracy.
  • Complies with Company Safety Policies and Quality Management Systems.
  • All other duties as assigned.

Requirements (education, prior work experience, special skills, etc.)

  • Strong decision making, problem solving and communication skills.
  • Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.
  • High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
  • Must be versed in processing export orders and shipments.
  • Minimum high school diploma or equivalent, some college preferred.
  • Minimum of 3-5 years in sales and customer service experience required.
  • Must have strong computer skills. Proficient in Outlook and MS Office.
  • Requires knowledge of ERP systems and CRM experience.
  • SAGE and Salesforce experience a plus.

Physical Demands/Work Environment

Physical Demands/Sensory Function

Frequency Of Use

Stand

Regularly

Walk

Regularly

Sit

Regularly

Use hands

Regularly

Reach with hands and arms

Regularly

Climb or balance

Occasionally

Stoop, kneel, crouch or crawl

Occasionally

Talk/Hear

Regularly

Lift and/or Move 25 pounds

Occasionally

Noise Level:

Moderate

Vision Requirements

Close Vision (clear vision at 20 inches or less)

Ability to see colorLearn More

  • Customer Service Representative

    3 weeks ago

    Ontario, United States WAXIE Sanitary Supply Full time

    Engage with customers to resolve matters on product pricing and concerns in regards to product receipt. Research customer needs and communicate responses via telephone, e-mail, fax and in-person. Assist customers with online ordering through account Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    3 months ago

    Ontario, United States Insight Global Full time

    Job Description A leader within the logistics industry is hiring a Customer Service Representative to join their team. This resource will be responsible for providing excellent customer service to external automotive customers and internal business partners to ensure a positive end to end experience. Responsibilities include Provide verbal and written...

  • Customer Service Representative

    1 week ago

    Ontario, California, United States Ajinomoto Foods North America Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Ajinomoto Foods North America. In this role, you will be responsible for delivering exceptional customer service and ensuring timely and accurate order fulfillment.

  • Customer Service Representative

    1 month ago

    Ontario, California, United States iFLY, LLC Full time

    About iFLYWe're a global company with a passion for delivering the dream of flight. Our mission is to make that dream come true, and we're looking for enthusiastic Customer Service Representatives to join our team.Job SummaryWe're seeking a skilled Customer Service Representative to sell our unique indoor skydiving experience. As a CSR, you'll act as the...

  • Customer Service Representative

    6 months ago

    Ontario, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 831 E Holt Bl, Ontario, California 91761 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    5 months ago

    Ontario, United States Uline Full time

    Customer Service Representative Pay from $22 to $26 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating...

  • Customer Service Representative

    5 months ago

    Ontario, United States Uline Full time

    Customer Service Representative Pay from $22 to $26 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...

  • Customer Service Representative

    4 months ago

    Ontario, United States Uline Full time

    Customer Service Representative Pay from $22 to $26 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...

  • Customer Service Representative

    2 months ago

    Ontario, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...

  • Customer Service Representative

    1 month ago

    Ontario, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a proficient Customer Service Representative to be an integral part of our team in the Manufacturing industry, based in Ontario, California. This role offers a short-term contract employment opportunity and predominantly focuses on customer service, data entry, and call center duties. Responsibilities:•...

  • Customer Service Representative

    4 weeks ago

    Ontario, United States Uline Full time

    Bilingual Customer Service Representative Pay from $23 to $27 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company...

  • ULINE- Customer Service Representative

    1 month ago

    Ontario, United States Uline Full time

    Bilingual Customer Service Representative Pay from $23 to $27 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love. Our company continues...

  • Customer Service Representative CA

    2 weeks ago

    ontario, United States Uline Full time

    Customer Service Representative Pay from $22 to $26 per hourPlus $2 Shift Differential California Branch4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating...

  • Customer Service Representative

    4 months ago

    Ontario, United States THE NEW-INDY GROUP Full time

    Job DetailsLevel Entry Job Location New-Indy Recycling - Ontario, CA Position Type Full Time Salary Range $22.00 - $27.00 Hourly Job Category Customer Service DescriptionPosition Title: Customer Service RepresentativePosition Location: Ontario, California New-Indy Recycling has an opening for a Customer Service Representative to schedule appointments, create...

  • Customer Service Representative, Personal Insurance

    2 weeks ago

    Ontario, United States ACRISURE Full time

    About AcrisureAcrisure is a fast-growing fintech leader that operates a global insurance broker. We provide a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management.Our company culture is built on...

  • Customer Service Representative

    14 hours ago

    Ontario, United States TMT Communications Full time

    OBJECTIVE: Our clients are looking for individuals that have amazing LEADERSHIP skills. Our clients like dynamic personalities that can run a team, make great connections, and an impact in the community. We provide training in professional representation and mentoring in each division we have within our company.Our company provides benefits and communication...

  • Customer Service Representative

    4 weeks ago

    Ontario, United States Uline Full time

    Bilingual Customer Service Representative - Overnights Pay from $23 to $27 per hour Plus $4 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As an Overnight Bilingual Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers...

  • Customer Service Representative

    2 weeks ago

    Ontario, United States Uline Full time

    Bilingual Customer Service Representative Pay from $23 to $27 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company...

  • Customer Service Representative

    2 weeks ago

    ontario, United States Uline Full time

    Bilingual Customer Service Representative Pay from $23 to $27 per hourPlus $2 Shift Differential California Branch4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company...

  • Uline | Customer Service Representative CA

    1 day ago

    Ontario, United States Uline Full time

    Customer Service RepresentativePay from $22 to $26 per hourPlus $2 Shift DifferentialCalifornia Branch4810 South Hellman Avenue, Ontario, CA 91762Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new...