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Patient Relations Manager

1 month ago

Newark, United States Research Council Full time

Patient Relations Manager (Spanish Preferred)

Sales

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Newark, NJ Role Description

The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention. Patient Relations Managers (PRMs) are an integral part of the Oak Street Health care team. Patient Relations Managers are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also aresource to the care team and outreach team for questions regarding medicare and eligibility. Patient Relations Managers Are daily key players, particularly during Medicare’s Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Manager will report to the Sr. PRM or Practice Manager. Check out this pamphlet

for asneak peek into the life of an Oak Street Patient Relations Manager Responsibilities

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of theirplan Serve as internal resource in the clinic on insurance questions for providers andstaff Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient) Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage Manage the welcome visit and orientation process for new Oak Street Health patients Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs Support the clinic management team on operational activities as needed, including scheduling and billing Provide exceptional customer service Foster patient engagement through the design and execution of events, including center tours Other duties as assigned This role reports to the Sr Patient Relations Manager (or Practice Manager in some circumstances) and has significant opportunities for advancement. What we’re looking for

We’re looking for motivated, experienced Patient Relations Managers with: Required Qualifications

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc. Someone who embodies being

‘ Oaky’ Strongly Preferred Qualifications

Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center’s demographics Preferred Qualifications

Experience with helping patients or customers understand their insurance coverage A passion for working with others to create an unmatched patient experiences A problem-solving orientation and aflexible and positive attitude Sales background preferred Experience with and asupportive attitude toward our patient population of older adults Experience helping patients navigate the health care system, especially related to Medicare and Managed Care What Does Being

“ Oaky” LookLike?

Assuming good intentions Creating an unmatched patient experience Driving clinical excellence Taking ownership and delivering results Being relentlessly determined Why Oak Street Health?

Oak Street Health is on amission to

“ Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody

“ Oaky” values and passion for our mission. Mission-focused career impacting change and measurably improving health outcomes for medicare patients Paid vacation, sick time, and investment/retirement 401K match options Health insurance, vision, and dental benefits Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers toapply.

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We look forward to hearing fromyou.

Thank you for considering acareer at Oak Street Health. Please take aminute to fill out the following form. After you have completed your application an email will be sent to you with information about how to check the status of your application. Preferred Name Phone Number * Email Address * Address line 1 * Address line 2 City * State * Salary Requirements *

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