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Mid-Level IT Support

2 months ago

Syracuse, United States ModusLights Technologies Full time
Job Description
  • Provide timely and effective technical support to end-users via various channels (e.g., email, phone, in-person) for hardware, software, and network-related issues.
    Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs).
  • Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components.
  • Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies.
  • Install, configure, and update software applications and operating systems on end-user devices.
  • Assist in the procurement of IT hardware and maintain accurate inventory records.
  • Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices.
  • Work closely with other IT team members and departments to implement and support IT solutions.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Minimum of 3 above years proven experience in providing IT support in a professional environment.
  • Proficient in Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office Suite and other common business applications.
  • Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
  • Experience with troubleshooting hardware and software issues.
  • Ability to analyze and resolve complex technical issues independently.

Qualified and Interested candidates can forward their CVS to uunyime@modus-lights.com using the job tittle as the subject of the

mail.