Regional Sales Manager

4 weeks ago

Kansas City, Missouri, United States Chicken N Pickle Full time

Chicken N Pickle, the hottest new entertainment concept in town, is looking for a Regional Sales Manager. Our brand is that of a rambunctious, multi-generational family that works hard and plays even harder. We are driven to provide our employees with a supportive, meaningful work environment by bringing all voices to the table and providing opportunities for mentorship with career growth. We are looking for individuals to help grow our concept. If this sounds like you, we want to hear from you

The Regional Sales Manager is responsible for overseeing the inbound sales team across multiple locations. Your first responsibility is to ensure a great experience for customers booking their events on our properties. You must be observant and detail-oriented and possess an understanding of the business, the products and services, and the roles of our sales team. Additional duties include growing a strong and reliable team, defining operational procedures, monitoring and meeting sales targets, and continually working to scale the team by introducing efficiencies into the overall operations.

Responsibilities:

  • Demonstrate and believe in Chicken N Pickle's core values: Authenticity, Community, Connection, Integrity and Quality
  • Demonstrates and supports a culture of diversity, equity and inclusion
  • Hiring, training and coaching the team
  • Develop operational guidelines to maximize guest experience and ensure effective customer communication, event planning, and contract preparation is happening
  • Ensure team is meeting the financial targets
  • Ensure the team is booking space on the property within the documented guidelines
  • Act as the point of escalation guiding the team through difficult calls or issues, diffusing angry guests, or handling issues that cannot be fielded by the local team
  • Remain in contact with restaurant staff to ensure guests are having a superior experience, events are organized and successful and address any concern
  • Regularly check-in with the team to give organization updates, answer their questions, offer continuous learning opportunities
  • Review call center data to ensure proper coverage of inbound phone calls
  • Maintain documented procedures and continually look for ways to improve or streamline processes to better support our guests
  • Help with larger more complex events as needed
  • Monitor software updates and training to roll out to the team
  • Maintain professional and technical knowledge by tracking emerging trends in Event Operations Management
  • Taking on other tasks or projects to support employees, other managers, and call center operations
Character Traits:
  • Manage an independent work schedule with integrity and as expected
  • Eager to learn new sales skills
  • Contribute to a collaborative environment with the Sales Team and other departments within the restaurant
  • Maintain a calm, even-tempered, customer-focused demeanor
  • Understand processes and the ability to find information quickly
  • Ability to work for and lean into a start-up mentality
Requirements
  • Bachelor's Degree
  • Minimum five (5) years of hospitality work experience
  • Minimum three (3) years experience in customer care/call center environment required
  • Ability to multitask and remain calm under pressure
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
  • Knowledge of management principles and familiarity with company products, services, and policies
  • Strong coaching and leadership skill, ability to motivate employees
  • Decisiveness and attention to detail
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc.
  • Working evenings, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis
  • Ability to travel up to 20%, may include overnight travel to other locations
Benefits

Competitive Pay

Medical, Dental & Vision Coverage

Life Insurance

401K with company match

Vacation time

Discounted dining

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