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Senior Customer Support Account Representative Level II
2 months ago
Responsibilities:
Engage internal clients via both inbound and outbound phone calls
Act as initial and ongoing support during account opening and lifecycle of account
Providing world-class service to internal clients
Build relationships with internal clients while providing solutions that adhere to internal policies and procedures
Address issues promptly and effectively
Ability to maintain success in an evolving environment
Skills Required:
Must be willing to work in an environment that requires 100% phone-based internal client interaction
Strong phone-based and written communication skills with individuals at all levels, internally and externally
Exude confidence with internal clients when providing solutions
Exceptional critical thinking skills
Problem solving, personal accountability, ownership, and professionalism
Ability to learn quickly and apply knowledge
Apply concepts to real life situations
Teamwork as well as ability to work well individually
Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
Education: Bachelors Degree
Additional client information:
