Insurance Customer Experience Specialist

3 days ago


Palisades Park, New Jersey, United States Amy Seong - State Farm Agent Full time

About Us: Amy Seong - State Farm Agent is a leading insurance agency dedicated to providing exceptional customer experiences. Our team is passionate about helping individuals and families protect their assets and achieve their financial goals.

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Job Summary: We are seeking a highly motivated and customer-focused Insurance Customer Experience Specialist to join our team. As an Insurance Customer Experience Specialist, you will be responsible for building strong relationships with customers, providing prompt and accurate service, and educating them about insurance options. This role requires excellent communication skills, a proactive approach to problem-solving, and a dedication to delivering exceptional customer experiences.

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Salary and Benefits: We offer a competitive salary of $40,000 - $60,000 per year, depending on experience, plus a comprehensive benefits package that includes hourly pay, uncapped commission earning potential, simple IRA, life insurance, health insurance stipend, license reimbursement, bonus based on performance, company parties, and flexible schedule.

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Responsibilities:

  • Establish and maintain strong relationships with customers through regular follow-ups and timely responses to inquiries.
  • Provide accurate and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused needs-based review process to educate customers about insurance options and promote the development of our business.
  • Work collaboratively with other agency team members to coordinate services and meet customer needs.
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Requirements: To succeed in this role, you must be dedicated to customer service, able to effectively relate to customers, answer their questions, and anticipate their needs. You should have excellent communication skills, be proactive in problem-solving, and be able to work in a fast-paced environment.

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About the Role: As an Insurance Customer Experience Specialist, you will have the opportunity to enhance your career while making a positive impact on our customers' lives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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