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Client Service Representative
2 months ago
Overview
Cox Automotive is searching for a talented Client Service Representative in West Palm Beach, FL The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim's products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim's product offerings.
Cox Automotive
Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.
This is a
12-month W2 contract assignment
with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Shift/Hours
Monday - Friday; 40 hours per week
Responsibilities
Responsibilities of the Client Service Representative:
The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices
Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners
May work across other departments to train on resolving different client issues
The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts)
The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department
Minimum Qualifications
Qualifications of the Client Service Representative:
High school diploma / GED required
Ability to handle a high volume of inbound and outbound calls
Tremendous customer service skills
Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently
Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and document activities
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives
Workplace Environment
This is a fully onsite role in West Palm Beach, FL
Pay Range
$20 per hour (Paid Weekly)
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