Medical Office Receptionist

3 weeks ago


Hendersonville, United States LifeStance Health Full time
Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $17.75 - 18.75/hour

LOCATION: The office is located at 100 Springhouse Ct., Hendersonville, TN 37075

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
  • Medical Secretary

    3 months ago


    Hendersonville, United States Hendersonville Pediatrics Full time

    Job DescriptionJob DescriptionUnder direction of the Clerical Supervisor, the Medical Secretary performs a variety of tasks for Hendersonville Pediatrics, as they are the first contact via telephone or face-to-face interaction with patients, sales representatives, and visitors. This position is a crucial link between the patient and the care delivered by the...

  • Receptionist

    1 month ago


    Hendersonville, United States Ciena Healthcare Management, Inc. Full time

    As the receptionist, you are the face of Laurel Health Care Company! The Receptionist is the first contact for many candidates, guests and family members who contact our facility. The receptionist represents the company in a positive manner while greeting visitors, answering telephones and directing calls. Laurel Health Care Company offers one of the...

  • Receptionist

    2 months ago


    Hendersonville, United States Smith Sholar Milliken PLLC Full time

    Job DescriptionJob DescriptionThis job is located in Goodlettsville, TNReceptionist - Administrative AssistantMust be able to work independently and maintain professionalism in a high volume and fast paced real estate law firm. Experience is a plus, but not required. Pay depends on experience. Must be able to pass a background check and credit check. Duties...


  • Hendersonville, United States Black Bear Dental Full time

    Job DescriptionJob DescriptionWe are seeking a front desk receptionist to join our team. The ideal candidate will be the first point of contact for our office, providing excellent customer service and administrative support as well as filing insurance. Experience in filing dental insurance is required. Previous experience in an administrative or front desk...

  • Concierge Receptionist

    5 months ago


    Hendersonville, United States Century Park Associates Full time

    ** Concierge Receptionist** ** Lake Pointe Landing Retirement Community** ** Hendersonville, NC** Shift: **Day** Status: **Full-Time** **Position Summary** The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the...


  • Hendersonville, United States NHC Full time

    Receptionist at NHC Hendersonville! Monday-Friday. 8:00am-4:30pm Pay: Starts at $15 an hour GENERAL PURPOSE: This position performs as liaison in the initial contact of office personnel with the public in an effective, courteous and confidential manner. Performs secretarial functions as designated. RESPONSIBLE TO: Administrator QUALIFICATIONS:Must have high...

  • Security Officer

    5 days ago


    Hendersonville, North Carolina, United States AdventHealth Medical Group Full time

    Job Summary:As a Security Officer with AdventHealth Medical Group, you will play a vital role in ensuring the safety and security of our patients, staff, and visitors. Your primary responsibility will be to provide a secure environment by investigating, documenting, and managing security incidents and hazards.Key Responsibilities:Routinely patrol hospital...

  • Chief Medical Officer

    2 weeks ago


    Hendersonville, Tennessee, United States Wexford Health Sources Full time

    Wexford Health Sources is a prominent provider of healthcare services within correctional facilities, dedicated to delivering exceptional medical care. We are seeking a Chief Medical Officer to become an integral part of our organization. In this role, you will be responsible for guiding and managing medical operations to ensure the highest standards of...


  • Hendersonville, North Carolina, United States AdventHealth Full time

    Job SummaryWe are seeking a highly skilled Medical Laboratory Technician PRN to join our team at AdventHealth. As a Medical Laboratory Technician PRN, you will be responsible for performing various laboratory procedures in assigned areas, exercising independent judgment under general supervision.Key ResponsibilitiesPerform various support activities to...

  • Retail Receptionist

    1 week ago


    Hendersonville, Tennessee, United States Visionworks Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Visionworks. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesCustomer...


  • Hendersonville, TN, United States Medical Solutions Full time

    Medical Solutions is seeking a travel nurse RN Med Surg for a travel nursing job in Hendersonville, Tennessee. Shift: 12 hours, nights ~ Employment Type: Travel We’re seeking talented healthcare professionals whose adventure game is as strong as their clinical game. Some of the industry-leading benefits enjoyed by Medical Solutions travel nurses...


  • Hendersonville, North Carolina, United States AdventHealth Hendersonville Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at AdventHealth Hendersonville. As a key member of our patient access department, you will play a critical role in ensuring that patients receive high-quality care and service.Key ResponsibilitiesVerify patient eligibility and obtain...


  • Hendersonville, Tennessee, United States Hendersonville Pediatrics Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Secretary to join our team at Hendersonville Pediatrics. As a Medical Secretary, you will play a crucial role in providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesFront Desk Operations: Greet patients and visitors, manage phone calls,...


  • Hendersonville, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: · Benefits from Day One · Paid Days Off from Day One · Student Loan Repayment Program · Career Development Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift...


  • Hendersonville, Tennessee, United States Smith Sholar Milliken PLLC Full time

    Job OverviewThis position is essential in a bustling real estate law firm.Role: Receptionist - Administrative AssistantThe ideal candidate will demonstrate the ability to work autonomously while upholding a professional demeanor in a dynamic environment. Previous experience is advantageous but not mandatory. Compensation is commensurate with experience....


  • Hendersonville, TN, United States Summit Medical Staffing Nursing Full time

    Summit Medical Staffing Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Hendersonville, Tennessee. Start Date: ASAP ~ Shift: 12 hours, nights ~ Employment Type: Travel Summit Medical Staffing Nursing Job ID #63093672. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free...

  • Retail Receptionist

    1 week ago


    Hendersonville, Tennessee, United States Visionworks Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Visionworks. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesCustomer...

  • Retail Receptionist

    1 week ago


    Hendersonville, Tennessee, United States Visionworks Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Visionworks. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesCustomer...


  • Hendersonville, Tennessee, United States Indian Lake Family Dental Full time

    Position Summary:Why Choose Indian Lake Family Dental?Indian Lake Family Dental is a dynamic and patient-centric dental practice that values teamwork, continuous learning, and exceptional patient care. As a Dental Front Office Coordinator, you will be part of a 15-person team that thrives on collaboration, communication, and community.About the Role:Greet...


  • Hendersonville, United States North Carolina Division Office Full time

    Description Introduction This is not a remote position Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Onsite Virtual Patient Safety Attendant with North Carolina Division Office you can be a part of an organization that is devoted to giving back! Benefits North Carolina Division Office,...