WIC Client Services Associate
2 months ago
At CCI Health Services, work is more than just a job, it’s a purpose. Every day we strive to create a more equitable healthcare experience for communities made vulnerable by social, economic, and cultural barriers. We prevent. We make better. We help. We care. We serve because health is everything.
Our commitment: Empower patients at all stages of life through an unmatched, high-quality, affordable healthcare experience.
CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
POSITION SUMMARY:
The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.
This position will be remote upon completion of onboarding and onsite training.
KEY FUNCTIONS & RESPONSIBILITIES
Collects internal and external referrals and schedules appointments following established scheduling policies.
Makes appointments and transfers according to established policies.
Makes initial, and assists in making return appointments, confirming the participant’s current address, and phone number, and updates the computer system, as necessary.
Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages, as needed.
Participates in nutrition class activities as directed.
Participates in outreach activities as directed.
Always checks voicemail at least every 2 hours and returns all messages when received.
Performs computer record file maintenance and updates in a timely manner.
Properly maintains computers, printers, and other office equipment.
Provides complete information on the certifying process.
Solicits and addresses participants’ questions.
Provides correct information on WIC foods and vendors.
Provides correct information on the proper use of eWIC benefits.
Current CPR certification.
Working on-site is an essential duty for the job.
Perform other duties as assigned.
MINIMUM QUALIFICATFIONS:
A high school diploma or GED.
Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.
Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.
Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.
Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.
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Are you legally authorized to work in the USA for any employer without sponsorship and/or any restrictions? *
What language do you speak fluently? *
Have you been vaccinated for Covid-19 or willing to be vaccinated? *
CCI is an in-person, patient-facing culture. If selected, are you able and willing to physically report to work, onsite, M-F, 8:00a.m – 4:30p.m., if/as needed for training, meetings, etc.? *
Are you local to the Metro-DC area? *
Are you able to work virtually?
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .
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